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Likes: Originally Posted by foolycooly71
Error code is for_
Incorrect printhead is installed.
Need BC 1400
whenever replacing the PH's, you must first upgrade firmware using the old PH then once the firmware upgrade has completed replace the PH.
Dislikes: 0
Error code is for_
Incorrect printhead is installed.
Need BC 1400
whenever replacing the PH's, you must first upgrade firmware using the old PH then once the firmware upgrade has completed replace the PH.
Last edited by teckat; 04-05-2016 at 09:51 PM.
**Knowledge is time consuming, exhausting and costly for a trained Tech.**
Yes I understand that, its the oringal print head that was in the machine, before the firmware was up graded. When I try and run a check print head, the machine tells me to please wait and I left it for 5 hrs on the please wait, waiting for it to cycle the print head to get to it, and nothing had happened. Everything seemed to go bad after the firmware update. when I connect the printer through the usb it will see the printer in the print manager. But I can not access the printer for it is off line through the network connection. and the online light on the machine can not be turned on due to the error. Also the print head worked with the printer before the firmware up grade, and it has never been changed before. Any help would be grateful.
the print head is a ih14005 print head that is in it. One of the older techs just informed me that the unit does use the canon software but the unit is acutually a Graphtech master JW1100, does that help anymore?
=====================
pic u posted was a Canon W7200_??
your machine is a Graphtech JW1000 _ why post on a Canon site ???
Older tech told u it can use Canon Software > why don't u have them fix it
**Knowledge is time consuming, exhausting and costly for a trained Tech.**
I have found out they are the machine, they use canon drivers to make it print. They are identical, and I was informed by canon to use their software for this machine. If you have any other suggestions I would be happy to take it, I am getting closer to pushing it off the roof of the 8 floor.=====================
pic u posted was a Canon W7200_??
your machine is a Graphtech JW1000 _ why post on a Canon site ???
Older tech told u it can use Canon Software > why don't u have them fix it
_________
Who in Canon provided this info _?
Authorize Tech support _?
**Knowledge is time consuming, exhausting and costly for a trained Tech.**
One of the reps from canon and a tech support from canon confirmed this, before I even tried. But I am starting to think they were wrong.
where are u located ??
is it near an authorized dealership ?
? did u try this update on a working product ? if so why ?
**Knowledge is time consuming, exhausting and costly for a trained Tech.**
I am located in Williamsburg mi
where are u located ??
is it near an authorized dealership ?
? did u try this update on a working product ? if so why ?
no dealer near me,
and it would not print the adobe or autocad, and it was suggested by my boss to update the flash.
===============================================
Also could be a corrupt driver ??
lost for words/ not even sure Canon Service would touch that Printer
your printhead error
e02802
This is displayed when no printhead is detected.
This is displayed when unusually high temperatures are detected in the printhead.
This is displayed when installation of an incorrect printhead is detected.
This is displayed when a checksum error occurs in the printhead EEPROM.
This is displayed when a DI correction failure is detected in the printhead.
<Probable problem locations>
Printhead, head relay PCB, carriage relay PCB, engine controller, system controller
**Knowledge is time consuming, exhausting and costly for a trained Tech.**
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