Canon IR4570 E005-002 code

[Zoollanderhu]

Hi Guys!
I've got an IR4570 which has a E005-002 service code. I couldn't find it in the service manual, and dunno for what is it. I found the canon use it for cleaning web count Could it be?
Or what else?
Thank you in advance!

[Zoollanderhu]

Are you sure you have the code correct?

Sorry , Yes

[mr.daus]

clean the fixing cleaning roller
COPIER-COUNTER- PRDC 1- FIX WEB

[Zoollanderhu]

mr.daus, Since when did the Ir4570 have a web!?

Yes unfortunatelly it hasn't got....so it couldn't reset the counter of it.

What else can be?

[charm5496]

never heard of this model throwing that code. curious at to what the solution end up being.

[teckat]

Yes unfortunatelly it hasn't got....so it couldn't reset the counter of it.

What else can be?

Post a picture of that code shown on control panel !!!!!!!!!!!!!

I don't believe it---------------

[Zoollanderhu]

The code is exactly :
E000005-0002

I will post a picture If I got from my partner
I swear I'm also courious about the problem cause I still haven't found the problem.