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  1. #1
    rustycage
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    Question The dreaded e000007-0001 error code!

    First of all let me say thank-you to all the people here and the great information that you provide joe-techguys like me!

    My name is David and I work as a tech for a local company here in Iowa. Recently our Canon IR4080i (less than 200,000 copies) spit out the old e000007-0001 error. After taking a look at the fuser assembly, I can see that at least one of the red roller bars inside is coming apart. I have checked all the gears and they seem to be in great shape. What would be the appropriate course of action here? Does anyone know of someone that refurbishes these units if I shipped it to them? Can I just replace the upper and lower rollers and go about my day or is there an underlying problem I need to address that caused this in the first place? Also, is it a nasty job to replace these rollers? Thank you in advance for any help you can provide!

    David

  2. #2
    Service Manager 10,000+ Posts
    The dreaded e000007-0001 error code!

    teckat's Avatar
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    Re: The dreaded e000007-0001 error code!

    Quote Originally Posted by rustycage View Post
    First of all let me say thank-you to all the people here and the great information that you provide joe-techguys like me!

    My name is David and I work as a tech for a local company here in Iowa. Recently our Canon IR4080i (less than 200,000 copies) spit out the old e000007-0001 error. After taking a look at the fuser assembly, I can see that at least one of the red roller bars inside is coming apart. I have checked all the gears and they seem to be in great shape. What would be the appropriate course of action here? Does anyone know of someone that refurbishes these units if I shipped it to them? Can I just replace the upper and lower rollers and go about my day or is there an underlying problem I need to address that caused this in the first place? Also, is it a nasty job to replace these rollers? Thank you in advance for any help you can provide!

    David



    Bottom Line best bet > Replace the unit/

    FM3-3778-00R=$699.00

    Call a Canon Authorized Service Co./ they sell the refurbs


    we used to rebuild them in the field/ but shipping cost for the upper & mistaken install of gear units by techs/ the time involved/inventory cost &
    other things go bad in these units if old(broken gears-some not readily visible)
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  3. #3
    rustycage
    Guest

    Re: The dreaded e000007-0001 error code!

    Thanks for the info! Do you know if there is a difference between the fm3-3778-000 and the fm3-3779-00 listed here:

    Trade supply: Best prices for all copier spares and consumables

    Thanks for your help!

  4. #4
    Service Manager 250+ Posts
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    Re: The dreaded e000007-0001 error code!

    Quote Originally Posted by rustycage View Post
    Thanks for the info! Do you know if there is a difference between the fm3-3778-000 and the fm3-3779-00 listed here:

    Trade supply: Best prices for all copier spares and consumables

    Thanks for your help!
    Yea different unit off top of head
    Lots of fuser rebuild houses around
    but need a tech to rekease error code
    it needs ti be replaced and then reset

  5. #5
    Service Manager 1,000+ Posts vigour's Avatar
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    Re: The dreaded e000007-0001 error code!

    the ad says fm3-3779 is for 220v.
    in north america we use fm3-3778

  6. #6
    Service Manager 10,000+ Posts
    The dreaded e000007-0001 error code!

    teckat's Avatar
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    Re: The dreaded e000007-0001 error code!

    Quote Originally Posted by rustycage View Post
    Thanks for the info! Do you know if there is a difference between the fm3-3778-000 and the fm3-3779-00 listed here:

    Trade supply: Best prices for all copier spares and consumables

    Thanks for your help!
    that price seems too cheap/ it only states motors changed & not the Fix belt & Pressure belt (upper/lower units) ??
    red dots indicate a max rebuild of four times/ after that,they discard it

    CANON Authorized repair companies are required to mark bar code & register repair with Canon
    click on pic to better view
    FIX.JPG
    this unit is heavy & a little difficult to remove and put back in
    call for a Canon tech to perform

    IN SERVICE MODE
    these replacement units need an Error Clear and a Clear of the Fixing Delivery Print Counter
    COPIER > COUNTER > DRBL-1 > FX-BLT-U

    +++then you need to Execute the operation of HP search of the fixing belt and the pressure
    belt
    COPIER > FUNCTION > FIXING > FX-UHP-S
    COPIER > FUNCTION > FIXING > FX-LHP-S

    u need an OK ! Message after each operation
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  7. #7
    rustycage
    Guest

    Re: The dreaded e000007-0001 error code!

    once again thanks for all of your replies! Im not afraid of swapping it out myself, as I've allready removed the original one, and Im a sucker for challenges like this . I was however wondering, say I do get a replacement unit, and replace it, will the error msg Im seeing now let me get to the service menu via *28*. I tried that at the beginning just to see what options were available but i will not let me past the error screen to get into the service menu. It just beeps at me when I press the 2 and 8 keys... Will this message disappear to after installation to allow me to execute the service commands, or is there another trick to getting into the service menu? Also thanks ALOT for letting me know that unit was not the proper voltage, as I had wondered about that. Could anyone point me to the most reasonably price place you know of for refurbished units?

    thanks in advance,
    David

  8. #8
    Service Manager 10,000+ Posts
    The dreaded e000007-0001 error code!

    teckat's Avatar
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    Re: The dreaded e000007-0001 error code!

    u put in new unit then clear error/then do the above listed procedure
    one thing to remember- u do not receive the Large Motor attachment

    here are two old tech pubs on easy removal/& E007 inspections

    Fixing Unit_TP07-168.pdf=READ
    5185_007 Checks.pdf=READ


    best bet is to purchase unit from Canon Authorized dealer

    Buyer Beware.. u buy cheap/u get cheap
    this unit need to be re-built following a Canon standard procedure
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  9. #9
    rustycage
    Guest

    Re: The dreaded e000007-0001 error code!

    Quote Originally Posted by teckat View Post
    u put in new unit then clear error/then do the above listed procedure
    one thing to remember- u do not receive the Large Motor attachment

    here are two old tech pubs on easy removal/& E007 inspections

    Fixing Unit_TP07-168.pdf=READ
    5185_007 Checks.pdf=READ


    best bet is to purchase unit from Canon Authorized dealer

    Buyer Beware.. u buy cheap/u get cheap
    this unit need to be re-built following a Canon standard procedure
    This has got to be the most helpful site Ive ever been on!! Thank you everyone!
    Well, I have the motor attachment and it seems to be in great shape, and I was going to order it through our local dealer but they wanted $1800 parts and labor, and I thought that seemed really high... I got a deal for the copier at $1200 (not through the dealer) but this is a perfect example of getting what you pay for. I was a bit surprised that it had this problem as the unit only had 169k copies run through it when we got it.. parts and labor does that seem on par or would I be getting screwed? I don't suppose anyone reading this might be an authorized dealer? If so I would be happy to pay for all shipping to ship it to Canon through you and pay you for your time also!!

    Thanks again
    David

  10. #10
    Service Manager 10,000+ Posts
    The dreaded e000007-0001 error code!

    teckat's Avatar
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    Re: The dreaded e000007-0001 error code!

    1.-u don't need that large motor u remove to remove the fix unit

    Canon only charges about 700.00 for unit-
    IOWA -where ??
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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