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  1. #1
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    canon c3200 scan problem

    worked fine even after moving down street was able to scan to email with no problems, have changed internet providers and every thing still worked then all of a sudden it quit sending
    have gone in and set it up with diffent smtp and used ip addres name and every thing i cant think of. will scan than proces then attempt to send and just says resendding and print out tx report with no error codes
    prints .copies,faxes all fine just lost the scan to email feature does not have the fierro system on it.
    may i please have the step by step set up too see if i doing every thing wright this is my wife office machine and i'm not that familer with it mainly hp, mita copystar yes 30 year in the copier industry

  2. #2
    Service Manager 1,000+ Posts
    canon c3200 scan problem

    charm5496's Avatar
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    Re: canon c3200 scan problem

    who is your provider?
    They sometims changes ports, SMTP addresses and other things without you knowing it.

    do you have authentication turned on by chance?
    Accidents don't just happen. They must be carelessly planned.

  3. #3
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    Re: canon c3200 scan problem

    century link is the provider and i have used there smtp i have tried it with and with out auth on
    also think it kind of strange that they have us set to 10.0.0.1 for the dsl and not 192.168.?.?
    THANKS IN ADVANCE

  4. #4
    Service Manager 10,000+ Posts
    canon c3200 scan problem

    teckat's Avatar
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    Re: canon c3200 scan problem

    Quote Originally Posted by ROBIN JENTZEN View Post
    century link is the provider and i have used there smtp i have tried it with and with out auth on
    also think it kind of strange that they have us set to 10.0.0.1 for the dsl and not 192.168.?.?
    THANKS IN ADVANCE


    10.0.0.1 is a private IP address used in LAN's
    IP 10.0.0.1 is also used by many of the router manufacturers and gateway equipment suppliers to give it their default IP Address. It can be used by the end user to access the control panel setting of the device through his favorite web browser running on the computer, which is connected to that router.

    Network Calculators
    http://www.subnetmask.info/
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  5. #5
    rangeraimee
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    Re: canon c3200 scan problem

    I hate to bump an old thread, but we're still having this issue.

    Is there a dummy process someone can explain to help us check out what we're missing, or someone to explain how to start from scratch. If scratch is easier, then helping us muck around with existing settings we're not sure of, then by all means, any help would be greatly appreciated.

    I hate to be a bother.

    If all the drivers are there, what is the next step?

  6. #6
    Service Manager 10,000+ Posts
    canon c3200 scan problem

    teckat's Avatar
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    Re: canon c3200 scan problem

    Quote Originally Posted by rangeraimee View Post
    I hate to bump an old thread, but we're still having this issue.

    Is there a dummy process someone can explain to help us check out what we're missing, or someone to explain how to start from scratch. If scratch is easier, then helping us muck around with existing settings we're not sure of, then by all means, any help would be greatly appreciated.

    I hate to be a bother.

    If all the drivers are there, what is the next step?

    see-----
    Attached Files Attached Files
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  7. #7
    rangeraimee
    Guest

    Re: canon c3200 scan problem

    I know my networks are there, as well as the server.
    If I scan to file, I can select our network, and server, and find the shared folder inside, via browsing. I can scan to that folder. So knowing that they are there, what would we be missing to upgrade that Scan to File -> Scan to Email?

  8. #8
    Service Manager 10,000+ Posts
    canon c3200 scan problem

    teckat's Avatar
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    Re: canon c3200 scan problem

    Setting up and trouble shooting Scan to email
    The following information must be entered in the machine and must be correct.
    1- SMTP server can a name ( mail.myisp.com ) or ip address
    2- Default Gateway
    3- DNS server address
    4- A valid email address must be assigned to the machine put the address in both the
    machine address and the administrator address locations
    5- If they are on a Domain put the domain in the DNS Domain ( mycompany.com )
    After entering all of the above correctly reboot machine, and test.
    The above assumes that your machine is already on the network and you can print and
    brows to it, and the SMTP does not require Authentication.
    TROUBLESHOOTING EMAIL ISSUES
    If this is a new set up,
    1- verify your information with the IT person and confirm the SMTP does not require
    Authentication
    2- On most of the newer machines you have a PING function built into the machine, go
    to the network tab then scroll to the last screen, the Ping function is found under the
    Details tab. Enter the SMTP exactly the way you did when it was entered above and
    choose confirm.
    If ping was successful, then you know the machine has the ability to reach the server,
    confirm the from address was entered correctly, if yes confirm, Authentication is not
    required.
    If ping was unsuccessful, confirm that name resolution is working , do this by pinging
    the computer name of any PC on the network. If unable to ping computer name confirm
    DNS address, do an ipconfig /all on a nearby PC and confirm settings. If they have a
    WINS server add it under the SMB settings this should not be necessary but I have seen
    instances where this solved the problem.
    3- If the SMTP is outside of the local network, the router or domain controller may be
    preventing access to the internet. Confirm this by pinging any know internet address like
    Yahoo! If unsuccessful to rule out the router set the machine for DHCP reboot
    and let the machine take an address from the router/dhcp server. Confirm all the other
    settings and test again. If successful then you must have the IT person assign an
    exception for the machine in the Router Firewall or assign an isolation for the machine by
    MAC Address.
    4- If the above made no difference, confirm the Domain name is correctly entered, some
    machines have more than one place to enter this information. Often the IT person will
    give you the name of their Domain controller and not the actual domain name like yes we
    have a domain the name is mycompany, when you do an ipconfig all you will notice the
    actual domain is mycompany.local .
    5- Once you are certain you are reaching the SMTP and not accessing it confirm Port
    number and Authentication requirements

    The above information should be enough to solve most Scan to email issues or at least
    point you in the right direction. If the SMTP requires authentication all of the above
    applies along with the Authentication credentials User Name and Password
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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