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  1. #1
    Senior Tech 250+ Posts MFPTech's Avatar
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    iR Advanced 5045 - Black Toner Cover does not open

    Brand New machine, installed the toner cartridges but the machine thinks there is no Black toner. The cover does not open either.
    Any ideas please?

    Thanks in advance

  2. #2
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    Re: iR Advanced 5045 - Black Toner Cover does not open

    If the machine thinks that the toner is empty, then it should prompt you to replace it and you should have the option on the screen for the door to open. Is that not the case? Otherwise go into Level 2 so you have the option to open the toner doors from Settings/Registration. I all else fails, take off the rear cover and use the ratchet to manually crank the toner doors open.

  3. #3
    Senior Tech 250+ Posts MFPTech's Avatar
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    Re: iR Advanced 5045 - Black Toner Cover does not open

    Quote Originally Posted by aodtech View Post
    If the machine thinks that the toner is empty, then it should prompt you to replace it and you should have the option on the screen for the door to open. Is that not the case? Otherwise go into Level 2 so you have the option to open the toner doors from Settings/Registration. I all else fails, take off the rear cover and use the ratchet to manually crank the toner doors open.
    I follow the options on the screen but the toner door does not open. I will try Level 2 or remove the rear cover. Thanks aodtech!

  4. #4
    teacher-guide-expert-guru 2,500+ Posts
    iR Advanced 5045 - Black Toner Cover does not open

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    Re: iR Advanced 5045 - Black Toner Cover does not open

    In Service Mode Level 2 make the following change. COPIER>OPTION>DSPLY-SW> T-CRG-SW. Set T-CRG-SW to a 1.

    Exit Service Mode and perform the following:

    In User Mode, enter SETTINGS AND REGISTRATION> ADJUSTMENTS/MAINTENANCE> MAINTENANCE> REPLACE SPECIFIED TONER.
    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  5. #5
    Technician sx633's Avatar
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    Re: iR Advanced 5045 - Black Toner Cover does not open

    There are Two different toner tubes for the IR adv 50xx range. If you or a customer has tried to force the wrong one in it will push back Two white hooks visible at the very end of the toner tube holder. Take the toner tube out and look inside with a torch. If you have reasonably thin arms you can just about reach inside and pull the hooks towards you. Then fit the correct toner.

  6. #6
    Service Manager 2,500+ Posts
    iR Advanced 5045 - Black Toner Cover does not open

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    Re: iR Advanced 5045 - Black Toner Cover does not open

    Quote Originally Posted by MFPTech View Post
    Brand New machine, installed the toner cartridges but the machine thinks there is no Black toner. The cover does not open either.
    Any ideas please?

    Thanks in advance
    Unboxed machines can be a bit quirky, I have had this problem in the workshop. This method solves it.

    Take all the toners out using service mode as others have stated.

    Using a screwdriver you can push the latch in and close the toner covers.

    Turn the machine off and on.

    The machine prompts you to insert the toners dont !

    After a few minutes you will hear the toner motors turning and the message 'wait a while' appears.

    When the motors stop turning and the 'wait a while' message has gone put the toners in.

  7. #7
    Senior Tech 250+ Posts MFPTech's Avatar
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    Re: iR Advanced 5045 - Black Toner Cover does not open

    Managed to remove the Bk toner cartridge by removing the rear cover ....
    Then, I noticed that the Bk Toner Hopper had the top plate in the back hanging in a vertical position. Flipped it to horizontal position using a spring-hook and the problem got fixed.

    Thanks all for the replies!

  8. #8
    teacher-guide-expert-guru 2,500+ Posts
    iR Advanced 5045 - Black Toner Cover does not open

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    Re: iR Advanced 5045 - Black Toner Cover does not open

    Practice makes perfect
    If it ain't broke, don't fix it
    A picture is worth a thousand words
    If you want something done right, you have to do it yourself


  9. #9
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    Re: iR Advanced 5045 - Black Toner Cover does not open

    Quote Originally Posted by zoraldinho View Post
    In Service Mode Level 2 make the following change. COPIER>OPTION>DSPLY-SW> T-CRG-SW. Set T-CRG-SW to a 1.

    Exit Service Mode and perform the following:

    In User Mode, enter SETTINGS AND REGISTRATION> ADJUSTMENTS/MAINTENANCE> MAINTENANCE> REPLACE SPECIFIED TONER.

    sir how to go into service mode lvl2?

  10. #10
    Service Manager 1,000+ Posts
    iR Advanced 5045 - Black Toner Cover does not open

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    Re: iR Advanced 5045 - Black Toner Cover does not open

    Quote Originally Posted by buboy2222 View Post
    sir how to go into service mode lvl2?

    Instructions are on page 681 of the Service Manual.

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