Canon iR ADVANCE C5051 - password reset

[Guest]

Hello,

Our service company has broken contract and refuses to maintain our copiers, because they lost their partnership with Canon.

They set administrator passwords on the machines, and say they don't remember what they set, insisting the person who installed our machines no longer works for their company.

Is there a way to reset the administrator password without blanking everything back to factory settings?


Thanks

[teckat]

Re: Canon iR ADVANCE C5051 - password reset

Hello,

Our service company has broken contract and refuses to maintain our copiers, because they lost their partnership with Canon.

They set administrator passwords on the machines, and say they don't remember what they set, insisting the person who installed our machines no longer works for their company.

Is there a way to reset the administrator password without blanking everything back to factory settings?


Thanks

To remove the Department ID, or the System Management password-

go in service mode>>>>to clear

clear.JPG
highlight>then select Ok!/The password removal will not erase any department ID registered users.


for an Advanced Box administrator password----
The default username/password for the Advanced Box is 'Administrator/password'. You are prompted to change the default password the first time you login to the Advanced Box user management settings.
If you forget this password and can no longer access the Advanced box the only way to reset it is to initialize all data settings.

1. Hit [Settings/Registration] button

2. Login with System Manager account if enabled

3. Select [Management Settings]

4. Select [Data Management]

5. Select [Initialize All Data/Settings]

IMPORTANT: This will reset ALL settings on device back to factory defaults. All files stored in mailboxes and the Advanced Box will be lost.

[wilbrik]

Re: Canon iR ADVANCE C5051 - password reset

To remove the Department ID, or the System Management password-

go in service mode

Sorry to be daft, but how do I get into Service Mode?

[teckat]

Re: Canon iR ADVANCE C5051 - password reset

Sorry to be daft, but how do I get into Service Mode?

U are not trained on Canon ??? be careful u can create issues if u never been in service mode

SERVICE MODE
press Additional Functions Key (once)
press #2 & #8 key at the same time (release both)
then press Additional Functions Key again (release it)

then select
mode list>copier>function>clear>pwd-clr

[teconcopier]

Re: Canon iR ADVANCE C5051 - password reset

U are not trained on Canon ??? be careful u can create issues if u never been in service mode

SERVICE MODE
press Additional Functions Key (once)
press #2 & #8 key at the same time (release both)
then press Additional Functions Key again (release it)

then select
mode list>copier>function>clear>pwd-clr

ineed secrecet service mode in c5051