Canon IPF 8300S Hardware error

[davidj7]

Hi

i am having a problem with my Canon IPF 8300S printer . It all started with a replace printer head (left) message . I placed the call with the dealer and they sent a tech who interchanged the heads .After that I am getting a message " hardware error"

So far I have replaced carriage assy pcb and both the printer heads .

Even the dealer is stumped on this and he is just saying w'll try replacing Main controller pcb QM3-3203-0110. Ad even he is not sure if the problem will be solved .Any inputs on how to proceed on this one cause I dont want to spend a lot of money and pray I get lucky . Also FYI the tech tried to do a firmware update ver 1.07 that too failed.


Thanks

[zoraldinho]

I can not forget my case on this model.After replacing controller i turn on the printer without covers and accidentally drop the screwdriver on the new board and make disaster. Anyway......


1. Start up the printer with the service mode and clear error.

2.Replace the head relay PCB.
3.Replace the carriage relay PCB.
4.Replace the engine controller.
5.Replace the system controller.

Do not replace the system controller and engine controller at the same time.

[V-P]

Would be too much to ask for the "hardware error" number ?

[davidj7]

sorry this is the error: 03130031-2F26

[V-P]

why did you replace carriage assy pcb ???

Why did you replace both printheads ???

Check carriage lubrication (movement) first.

Can you turn it on to Online State ?

When is the error happening - during first pass of printing ?

Try to be more specific...

[zoraldinho]

sorry this is the error: 03130031-2F26

This code have nothing to do with print head!

03130031-2F26 Carriage motor error

<Cause>

The carriage did not operate because the carriage motor was overloaded due to a physical cause such as a jam.
The carriage motor did not reach the specified speed within the specified time.
<Probable fault location>
Carriage pathway, carriage rail, carriage belt, linear scale, linear encoder, carriage motor, carriage relay PCB, or main controller PCB
<Countermeasure>

1) Carriage pathway check
Remove foreign substances (jammed paper) from the carriage pathway if any.
2) Carriage rail
Visually check whether the carriage rail is dirty. If the carriage rail is dirty, clean it.
3) Carriage belt
Visually check whether the carriage belt is loose. If the carriage belt is loose, remove it and then reinstall it.
4) Replace the linear scale.
5) Replace the linear encoder.
6) Replace the carriage motor.
7) Replace the carriage relay PCB.
8) Replace the main controller PCB.

[davidj7]

why did you replace carriage assy pcb ???
Because the tech asked me to.

Why did you replace both printheads ???
It was asking me to replace print head (start of problem
Check carriage lubrication (movement) first.
Yes its moving when tried physically.
Can you turn it on to Online State ?
No

When is the error happening - during first pass of printing ?
Machine shows error when turned on

Try to be more specific...

[V-P]

When you turn the printer on - does the carriage make the standard movement left-right ?

When you enter service mode - can you get to online state ?

If you can enter sm - try to get some of the error codes stored in memory.

Ask the customer about the problem. Did it just pop up or it was related to smth else.

Generally 2F26 has no relation with Print Head status.

Put your finger on the iron shaft (which holds the carriage) and slide it over. Do you see dirt or some kind of grease-ish ?

[JustManuals]

You've helped me in the past, if you want the parts & service manual, send me an email to paul@justmanuals.com and remind me who you are. No charge of course.

Paul

[davidj7]

When you turn the printer on - does the carriage make the standard movement left-right ?

No It does not


When you enter service mode - can you get to online state ?

I cannot enter service mode

If you can enter sm - try to get some of the error codes stored in memory.
Cant do
Ask the customer about the problem. Did it just pop up or it was related to smth else.

I explained in my first post It started with a print head replace message ." I placed the call with the dealer and they sent a tech who interchanged the heads .After that I am getting a message " hardware error""

Generally 2F26 has no relation with Print Head status.

Put your finger on the iron shaft (which holds the carriage) and slide it over. Do you see dirt or some kind of grease-ish ?

No its clean .