Canon IPF-710 error

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  • landspeeder
    Trusted Tech

    250+ Posts
    • Feb 2010
    • 355
    #1

    Canon IPF-710 error

    I get a 03800500-2f2f error on this plotter. The service man. says its a "no ink ejection error" and not a lot of anything else. What I am looking at as a most likely cause? Printhead? etc.
    Parts for these are like gold so any help would be much appreciated!!
    Thanks
    You never realize how cheap a professional is until after you let an amateur do it.... and
    if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!
    Tags: None
    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083
      #2
      Re: Canon IPF-710 error

      Originally posted by landspeeder
      I get a 03800500-2f2f error on this plotter. The service man. says its a "no ink ejection error" and not a lot of anything else. What I am looking at as a most likely cause? Printhead? etc.
      Parts for these are like gold so any help would be much appreciated!!
      Thanks
      =====================================
      Non-discharge detection error 2F2F

      As a result of nozzle checking made by the non-discharge detection unit:

      - All 640 nozzles in a nozzle train are non-discharging.
      - At least 50 nozzles have been found mismatched in a nozzle train of 640 nozzles since the last session of detection.

      The change (between non-discharging and discharging nozzle counts) noted since the last session of nozzle checking is recorded as a mismatch.


      Please follow the steps below to determine the cause for the error:

      1. Turn off printer, wait, and then turn on again.
      2. Check the tubes to see if it is filled with ink, and also check the joints.
      3. Check to see if the linear encoder film is properly installed.
      4. Check the linear encoder film for defects (such as soiling, flaws and incorrect setup).
      5. Check to see if there is not any foreign mater near the non-discharge sensor.
      6. Check service mode nozzle patterns.
      7. Check to see if the ink is a genuine supply. (Recommend the use of the genuine ink).
      8. Perform manual Print Head Cleaning A & B and check nozzle patterns again.
      9. Check the face of the Print Head (to see if it is not flawed by paper or foreign matter).
      10. After removing and inserting the print head, start in service mode to clear the error. Then, restart the printer in normal mode to check to see if the error recurs.
      11. Check Flexible cable with Flat Cable Checker (FCC Checker) for possible micro cracks.

      In some cases air, instead of ink, passes through Head Management Sensor during nozzle check and the sensor does not detect ink. Reseating or replacing the Print Head and cleaning or replacing the Head Management Sensor could resolve this issue.

      FCC Checker AY3-4504-000

      ------------------------------------------------------
      Canon has added a protective mylar to the Linear Scale parts supply.
      If it is not removed, the above error code may appear intermittently.
      The scale is blurred with this mylar attached, causing Linear Encoder to falsely read it. Please remove it prior to installing a new scale and/or check to see if one is mounted on the existing printer.



      also//
      Make sure the ink tubes mounted to the Sub Tank are aligned properly
      If one or more tubes is restricted >it will not fill with ink.
      The picture below shows the correct mounting position.
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • landspeeder
          Trusted Tech

          250+ Posts
          • Feb 2010
          • 355
          #3
          Re: Canon IPF-710 error

          Now that is a reply...thank you very much and have a great weekend.....updates later!!
          You never realize how cheap a professional is until after you let an amateur do it.... and
          if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!

            Comment

            • Civ
              #4
              Re: Canon IPF-710 error

              I am facing the same error, in my case i think is air on the ink supply due to aged tubes and so, you may try electrical system either.

                Comment

                • Canuck
                  Tech Specialist

                  1,000+ Posts
                  • Nov 2007
                  • 1713
                  #5
                  Re: Canon IPF-710 error

                  Are ink tubes empty? Could be printhead,ink supply unit.....

                    Comment

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