Canon IR C5051 copies, scan to email fine but print jobs fail

[akewldewd]

I was installing a Canon IR C5051 yesterday and I could ping it, could scan to email, copy and all worked fine, just like it should. But I installed pcl6, pcl5 on a pc and a ps on a mac and they all failed.... no code but status page showed "NG" and details gave no clues. Any print job sent would wake the printer and you would think it would spit out the job but after 2 seconds... Nothing and status shows NG. Any ideas? This mfc worked fine prior to being moved 1200 miles to a new office location.

Thanks everyone for your support.

[teckat]

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Canon U.S.A. : Support & Drivers : imageRUNNER ADVANCE C5051

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if u have an imagePass B1 Controller connected ?? u meed to use those drivers

Canon U.S.A. : Support & Drivers : imagePASS-B1

[Taggerung08]

I was installing a Canon IR C5051 yesterday and I could ping it, could scan to email, copy and all worked fine, just like it should. But I installed pcl6, pcl5 on a pc and a ps on a mac and they all failed.... no code but status page showed "NG" and details gave no clues. Any print job sent would wake the printer and you would think it would spit out the job but after 2 seconds... Nothing and status shows NG. Any ideas? This mfc worked fine prior to being moved 1200 miles to a new office location.

Thanks everyone for your support.

Do you have the B1 controller like teckat indicated??

If not you should print out your IP/Network settings and take a veeeeery close look at your settings. I had this exact same issue with a IRC 3380i. After 3 days of headaches, I found out that the genius that owns the copier set up a IP restriction to block a certain IP range. It worked just fine for him up until he switched to a new router and thus got a new IP subnet.... which was coincidentally blocked. But it was the same symptom, the machine would wake up and just not do anything, basically dropping the job. Also it was sending scan jobs via email just fine. It was one of those settings you would never think to check but could throw you a loop.

Just a thought if you have not solved this one yet!

[tech17z]

That printer comes default with UFR II printing capability. It sounds like it doesn't have the pcl or ps option. Try installing the UFR II driver.

[teckat]

iRADVC5051- System Connectivity Accessories
imagePASS-B1
 ColorPASS-GX300
 Key Switch Unit-A2
 Card Reader-C1
 Copy Card Reader Attachment Kit-B1
 Braille Label Kit
 ADF Access Handle-A1
 Stamp Ink CRG-C1
 Stamp Unit-B1
 imageRUNNER ADVANCE Essentials
 Universal Send Advanced Feature Set-D1
 Universal Send Security Feature Set-D1
 Universal Send Digital User Signature KitC1
 Super G3 Fax Board-AE1
 Super G3 2nd Line Fax Board-AE1
 Super G3 3rd/4th Line Fax Board-AE1
 Remote Fax Kit-A1
 PS Printer Kit-AE1
 PCL Printer Kit-AE1
 Direct Print Kit (for PDF/XPS)-H1
 Encrypted Secure Print-D1
 Barcode Printing Kit-D1
 Web Access Software-H1
 Secure Watermark-B1
 Wireless LAN Board-B1
 USB Device Port-B1
 Multimedia Reader/Writer-A1
 Additional Memory Type B (512MB)
 Document Scan Lock Kit-A1
 Data Erase Kit-C1
 HDD Data Encryption and Mirroring Kit-C1
 Removable HDD Kit-AC1
 2.5-inch/80GB HDD-C1
 2.5-inch/250GB HDD-D1
 IPSec Board-B2
 Expansion Bus-F1
 Voice Guidance Kit-F1
 Voice Operation Kit-C1
 Remote Operator's Software Kit-B1
 Copy Control Interface Kit-A1
 eCopy Suite
 imageWARE Suite
 iR-ADV Security Kit-A1 for IEEE2600.1 Common Criteria Certification*

[gblag]

Does anyone have a copy of the ImagePass A1/B1 RemoteUI Guide? I'm trying to help an account make color adjustments.
Thanks in advance,
Greg

[ofiexpertos]

Hello,


Does anyone know where can I find the system software for GX-300 for C5051?


Thanks in advance.