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  1. #1
    Junior Member syedshamim3's Avatar
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    Remote Operation viewer v1.2

    I am trying to access my imagePRESS C1 and ir6570 through Remote Operation viewer v1.2, but neither connects. But I am able to ping both the MFPs and also able to access its pages using its IP address. What could be the issue? Remote UI is also enabled in the machines.

  2. #2
    Service Manager 10,000+ Posts
    Remote Operation viewer v1.2

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    Re: Remote Operation viewer v1.2

    Quote Originally Posted by syedshamim3 View Post
    I am trying to access my imagePRESS C1 and ir6570 through Remote Operation viewer v1.2, but neither connects. But I am able to ping both the MFPs and also able to access its pages using its IP address. What could be the issue? Remote UI is also enabled in the machines.
    -------------------------



    ================================================== ======================
    u have a image Pass fiery connected ??
    Make sure that port 5900 (VNC), is open on the imagePASS.

    In order to facilitate this, go into the "Network" setup menu of your imagePASS controller and select the "Ports" option listed under "Security".

    Enable port 5900 as outlined below.





    is Remote Operator Kit installed on iR6570 & iPRC1 both need the Kit activated to use Viewer

    When trying to connect to an imageRUNNER that has the Remote Operator Kit installed with the Remote Operation Viewer application, you may run into the following message:

    --Could not connect to the device at the specified IP address.


    On the imageRUNNER, check the following setting:

    1. Press Additional Functions.
    2. Hit System Settings.
    3. Scroll down and select Remote Operation Settings.
    4. Enable this option and enter a password to authenticate the remote connection.

    After this option is enabled, reboot the copier and try to access the imageRUNNER again. In the Remote Operator Viewer application enter the password which was set in step 4 above.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  3. #3
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    Re: Remote Operation viewer v1.2

    How to connect Remote operation Viewer to ir-adv 6275 machine?

    Thank you.

  4. #4
    Engineer senior 50+ Posts giogi's Avatar
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    Re: Remote Operation viewer v1.2

    try to use Remote Operation viewer v2.2
    "Knowledge is a source, but unfortunately ignorance is a sea."

  5. #5
    Service Manager 10,000+ Posts
    Remote Operation viewer v1.2

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    Re: Remote Operation viewer v1.2

    Quote Originally Posted by NakSumpu View Post
    How to connect Remote operation Viewer to ir-adv 6275 machine?

    Thank you.


    [Windows 32bit & 64bit] Remote Operation Viewer V2.3.0



    [Windows 32bit & 64bit] Remote Operation Viewer V2.3.0


    https://condoroffice.co.uk/manuals/iradv350/contents/1T0002813907.html

    Enabling the Remote Operation
    1.
    Press (Settings/Registration).
    2.
    Press [Management Settings] → [License/Other] →[Remote Operation Settings].
    3.
    Press [On] → [OK].
    Press [Password] to set the password.
    IMPORTANT
    To perform the procedure described in this section, you must log in to the machine as an administrator. (See "Logging In to the Machine as an Administrator.")
    This mode is enabled only after you restart the machine. For instructions on restarting the machine (turning the main power switch OFF, and then ON), see "How to Turn On the Main Power."

    NOTE
    You can enter up to 8 alphanumeric characters for the password.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  6. #6
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    Re: Remote Operation viewer v1.2

    Press [Management Settings] → [Licenses / Others] I can't find [Remote Operation Settings]
    IMG_20200925_234225.jpg
    What do I need to do for the Remote Operation Settings to appear?

  7. #7
    Service Manager 10,000+ Posts
    Remote Operation viewer v1.2

    teckat's Avatar
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    Re: Remote Operation viewer v1.2

    Quote Originally Posted by NakSumpu View Post
    Press [Management Settings] → [Licenses / Others] I can't find [Remote Operation Settings]
    IMG_20200925_234225.jpg
    What do I need to do for the Remote Operation Settings to appear?
    ================================================== ======
    Remote UI

    08KR-22R
    This mode enables you to use the Remote UI (User Interface) to operate the machine and change settings.
    1

    Press (Settings/Registration).
    2

    Press [Management Settings] → [License/Other] → [Remote UI].
    3

    Press [On] → specify each setting.
    If a screen prompting you to change a System Manager PIN is displayed, change a PIN by following the procedures described in "Specifying the System Manager Settings," and then set this function to 'On'.
    Press [Off] → [OK] to disable setting the machine from the Remote UI.
    Press [On] for <Use SSL> to use SSL communication.
    Select [On] for <Use Reference Print> to allow printing by entering it URL.
    NOTE
    Before setting <Use SSL> to 'On', it is necessary to set a default key in [Preferences] (Settings/Registration). (See "Setting the Key Pair Used With SSL Encrypted Communications.")
    Any changes made to <Use SSL> are also applied to [Use SSL] in [MEAP Settings] in [Management Settings] (Settings/Registration). (See "MEAP Settings.")

    When the login service is set to Default Authentication and [Department ID Management] is set to 'Off' but the System Manger ID is specified:
    When settings other than above are specified:
    When the login service is set to Default Authentication and [Department ID Management] is set to 'Off' but the System Manger ID is specified:

    Specify each setting → press [Next].
    Specify each setting for access by general users → press [OK].
    Press [Allow] to allow access by general users, or press [Do Not Allow] not to allow access by general users.
    When you press [Allow], to set a PIN if necessary, press [Access PIN].
    When settings other than above are specified:

    Specify each setting → press [OK].




    imageRUNNER ADVANCE 6275 / 6265 / 6255
    User's Guide-----------

    LINK-



    https://oip.manual.canon/USRMA-0112-zz-CS-enUV/contents/1T0001918020.html#11c5649f75809413c96448c907e44a4b

    =================================================
    Remotely operate the machine from the comfort of your desk!

    Remote UI enables you to access the machine from your computer.

    Check the status of jobs and consumables, and restart or shutdown the machine, all from your computer.

    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

  8. #8
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    Re: Remote Operation viewer v1.2

    I have done the above steps, but I still can't find Remote Operation Settings.
    Remote UI.jpg
    What should I do?


    thanks.

  9. #9
    Engineer senior 50+ Posts giogi's Avatar
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    Re: Remote Operation viewer v1.2

    but are you sure that in IRADV 6275 the remote operator is by default and not an option?
    check:
    press counter> device information>check device configuration> and read if the Remote operator appears among the options present
    "Knowledge is a source, but unfortunately ignorance is a sea."

  10. #10
    Service Manager 10,000+ Posts
    Remote Operation viewer v1.2

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    Re: Remote Operation viewer v1.2

    Quote Originally Posted by NakSumpu View Post
    I have done the above steps, but I still can't find Remote Operation Settings.
    Remote UI.jpg
    What should I do?


    thanks.

    Canon ImageRUNNER Advance: Remote Operation Software
    Link Instructions PDF below

    Adobe Acrobat
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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