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  1. #1
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    Canon IR Adv C5030 Error E00002703-00

    Hi,

    Off to help out another dealer tomorrow and have to take a look at this machine for them. The error code isn't in the service manual so I wondered if anyone had any ideas please??

    Grateful for the help.

    Cheers

    Mark in England

  2. #2
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    Re: Canon IR Adv C5030 Error E00002703-00

    I think it should be E027-0300. Has to do with cyan developer and or supply. Suspect bad drive gear on end of developer or possibly a problem with dev/drum drive assy. Good luck.

  3. #3
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    Re: Canon IR Adv C5030 Error E00002703-00

    Quote Originally Posted by canon33 View Post
    I think it should be E027-0300. Has to do with cyan developer and or supply. Suspect bad drive gear on end of developer or possibly a problem with dev/drum drive assy. Good luck.
    ....now I'm no betting man, but I'd say there's a fair chance you've just explained why I can't find the error code!!

    MANY Thanks!!

    Mark

  4. #4
    Field Supervisor 500+ Posts dan7777's Avatar
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    Re: Canon IR Adv C5030 Error E00002703-00

    Quote Originally Posted by Mark in England View Post
    ....now I'm no betting man, but I'd say there's a fair chance you've just explained why I can't find the error code!!

    MANY Thanks!!

    Mark
    Problem :
    Error code E027

    Solution :
    It has been found that the D cut portion of the drive gear can strip out and not allow drive to the developer. The drive gear is a X shaped gear.
    The gear part number is FC8-4338-000.

    That is how the code shows on the control panel but Canon only uses three numbers for Error codes EXXX-(XXXX). Cyan is a good bet.

  5. #5
    Canon345
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    Re: Canon IR Adv C5030 Error E00002703-00

    Hope its not this.

    In this case, a gear was missing on the set on hopper assembly. The gear is not available as a part, so the set on hopper assembly had to be replaced Here is a picture of a set on hopper assembly with the gear in place.

    The part numbers for the set on hopper assembly are:
    5000 Series Black FM3-5980-000
    5000 Series Color FM3-5990-000
    5200 Series Black FM3-9660-000
    5200 Series Color FM3-9657-000

  6. #6
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    Re: Canon IR Adv C5030 Error E00002703-00

    Quote Originally Posted by dan7777 View Post
    Problem :
    Error code E027

    Solution :
    It has been found that the D cut portion of the drive gear can strip out and not allow drive to the developer. The drive gear is a X shaped gear.
    The gear part number is FC8-4338-000.

    That is how the code shows on the control panel but Canon only uses three numbers for Error codes EXXX-(XXXX). Cyan is a good bet.

    Hi

    just a quick 'thank you'-X shaped gear was broken on the cyan dev unit end. Bit daft having a unit that needs quite a bit of torque to be driven by a small gear on a tiny diameter shaft!

    Many thanks

    Mark

  7. #7
    Field Supervisor 500+ Posts dan7777's Avatar
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    Re: Canon IR Adv C5030 Error E00002703-00

    Quote Originally Posted by Mark in England View Post
    Hi

    just a quick 'thank you'-X shaped gear was broken on the cyan dev unit end. Bit daft having a unit that needs quite a bit of torque to be driven by a small gear on a tiny diameter shaft!

    Many thanks

    Mark
    You are welcome! Keep one in your car stock if you work on those models. The new style with the pin don't break. The new developers come with the new style.

  8. #8
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    Re: Canon IR Adv C5030 Error E00002703-00

    Quote Originally Posted by dan7777 View Post
    You are welcome! Keep one in your car stock if you work on those models. The new style with the pin don't break. The new developers come with the new style.
    Well I spoke too soon about it being done!

    It's now come in with E000075-0103

    It had a new belt only last week....am I missing something?

    Any tips please??

    These are pants compared to 3580's!

    Cheers

    Mark

  9. #9
    Senior Tech 100+ Posts Nutstar's Avatar
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    Re: Canon IR Adv C5030 Error E00002703-00

    Quote Originally Posted by Mark in England View Post
    Well I spoke too soon about it being done!

    It's now come in with E000075-0103

    It had a new belt only last week....am I missing something?

    Any tips please??

    These are pants compared to 3580's!

    Cheers

    Mark
    these machines are great if they are looked after properly.

    The E075 could be the: ITB, Transfer rollers (sit under the ITB), the patch sensor needs cleaning (do this first) or the belt has tracked.

    check that the belt is set correctly while cleaning hte patch sensors, if it isn't center, correct the position and run the ITBINIT in service mode, this will centralise the ITB position within the machine.

    also note that there were alot of modifications to the ITB over the last couple of years, check to make sure that that these are applied, if not, replace the entire ITB frame for time efficiancy (it takes about 1-2 hours to do the full ITB transfer to the new parts and assembly manually)

    good luck.

  10. #10
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    Re: Canon IR Adv C5030 Error E00002703-00

    Quote Originally Posted by Nutstar View Post
    these machines are great if they are looked after properly.

    The E075 could be the: ITB, Transfer rollers (sit under the ITB), the patch sensor needs cleaning (do this first) or the belt has tracked.

    check that the belt is set correctly while cleaning hte patch sensors, if it isn't center, correct the position and run the ITBINIT in service mode, this will centralise the ITB position within the machine.

    also note that there were alot of modifications to the ITB over the last couple of years, check to make sure that that these are applied, if not, replace the entire ITB frame for time efficiancy (it takes about 1-2 hours to do the full ITB transfer to the new parts and assembly manually)

    good luck.
    Many thanks - I'll give it a whirl tomorrow.

    Cheers

    Mark

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