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  1. #1
    Senior Tech 250+ Posts
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    Pitney Bowes Di380 inserter

    Press start says jam in the center with jam code e21. No bells or whistles no motor movements or solenoids or fingers moving just goes to jam when start is pressed. Machine will clear deck way to should when button to do so is pressed. "Manual says Material
    never released
    from the
    transport plate"
    I've cleaned checked all sensors and in service mode. Took transport sensor to another machine an it works. Replaced main Board same problem in same machine...so not sensor or board. But....op5 sensor works opposite of the way it should in service mode an via meter readings an that other machines test same sensor. Talked to Tech suport an they are at a loss. Pics of details.
    https://goo.gl/photos/SPRWi2cfDZEjHYcW8
    Last edited by Joe Foe from Buffalo; 05-31-2016 at 05:04 PM.

  2. #2
    Technician Ashbell's Avatar
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    Re: Pitney Bowes Di380 inserter

    Sorry for Reviving an old thread but did you ever find a fix for this?

  3. #3
    Senior Tech 250+ Posts
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    Re: Pitney Bowes Di380 inserter

    Think it was a bent plate sensor was on

  4. #4
    Technician
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    Re: Pitney Bowes Di380 inserter

    Hi Guys,
    Any luck or symptom for E21 clear insertion area ?
    Mine happen just now, di380 can fold smoothly, but insert to envelope always stucked in the middle insertion area where the fingers stop them.
    Appreciate any help or clue.
    Cheers,

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