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  1. #1
    Trusted Tech 50+ Posts
    Colortrac SmartLF Ci 40

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    Colortrac SmartLF Ci 40

    Hello,

    There's a listing for this particular scanner in my area listed as "scanning faintly" and "black lines appearing on the scans". The scanner otherwise operates normally, I've been told. I don't have a scanned file from this machine, unfortunately. I will go and inspect it in the following days in person, hopefully.

    I was just curious if anyone of you with some experience servicing scanners like these, upon hearing this, do you have any suggestions on what things I should check for in order to get an assessment on what I am looking at?

    Would this be worth fixing or is it simply paperweight? I am guessing it's either a problem with its mainboard/image processing board or a bad CIS array, if the problem is in one specific area, but that's just an educated guess, as I have zero experience dealing with machines like these.

    Thanks.

  2. #2
    Trusted Tech 50+ Posts
    Colortrac SmartLF Ci 40

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    Re: Colortrac SmartLF Ci 40

    I should also note that, judging by the kind of business that is selling the machine, it probably has seen little to moderate use over the years. Also note that the machine is in really good cosmetic condition.

  3. #3
    Master Of The Obvious 10,000+ Posts
    Colortrac SmartLF Ci 40

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    Re: Colortrac SmartLF Ci 40

    If I were to do some guessing, I'd say it's possible that the CIS(s) & the white reference roller are dirty or the roller wrinkled. If the roller is wrinkled or will not clean, it will need to be replaced. Once cleaned you may need to calibrate the scanner with the Normalization & Stitch Target. If the enduser has lost the chart, that will add $75 to the call.

    This scanner is used on a lot of the Canon iPF7xx series MFPs so we see quite a lot of them, though they don't usually see very heavy usage.

    I could offer you something more substantial with a photo. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
    Trusted Tech 50+ Posts
    Colortrac SmartLF Ci 40

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    Re: Colortrac SmartLF Ci 40

    Quote Originally Posted by blackcat4866 View Post
    If I were to do some guessing, I'd say it's possible that the CIS(s) & the white reference roller are dirty or the roller wrinkled. If the roller is wrinkled or will not clean, it will need to be replaced. Once cleaned you may need to calibrate the scanner with the Normalization & Stitch Target. If the enduser has lost the chart, that will add $75 to the call.

    This scanner is used on a lot of the Canon iPF7xx series MFPs so we see quite a lot of them, though they don't usually see very heavy usage.

    I could offer you something more substantial with a photo. =^..^=
    Thank you for your prompt reply, black cat.

    Yes I understand, I also want to see the machine up close and see how it scans. if everything goes well I'll go there Monday evening and post my findings. The machine is sold with its calibration chart, fortunately. Does the main white roller that I saw on the service manual wear out quickly? As I said, I doubt that machine has seen heavy usage, so probably the glass on one of the CIS sensors got damaged? Can you give me an estimate for the cost of that roller so I can know how much I'll have to invest to potentially get it running again?

  5. #5
    Master Of The Obvious 10,000+ Posts
    Colortrac SmartLF Ci 40

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    Re: Colortrac SmartLF Ci 40

    Usually it's just dirt on the CIS(s) or the white reference roller, probably both (voids=dirty white reference, lines=dirty CIS). The one that I saw that was wrinkled had almost no usage:
    Colortrac Replacement Hold-Up Roller Unit for Canon M40 Scanners (10H070)

    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
    Service Manager 1,000+ Posts
    Colortrac SmartLF Ci 40

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    Re: Colortrac SmartLF Ci 40

    These units operate well and are pretty solid. Like cat stated already, just clean the scanner and the white reference roller, make sure the customer hasnt inadvertently messed with scanning presets causing the image quality issues. And if they have the calibration/auto-stitch chart, go into settings and run both of those adjustments.
    Accidents don't just happen. They must be carelessly planned.

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