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  1. #1
    copierman 250+ Posts
    Sending email alerts via smtp2go help


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    Sending email alerts via smtp2go help

    Hi guys,

    I have a lot of customers who I am wanting to put on email alerts, but they have no smtp details (or they have an office 365 account and don't want to create a paid for account just for email alerts from the copier)

    I have created an account with smtp2go which is free (there are paid for accounts).

    My question is how does one go about setting all of this up. I have created a couple of smtp users and used them for authentication.

    What else would I need to do as I am getting a pass on test send(sharp mx2640) but no scan to emails are coming through.
    Networking skills are advantageous but use of a 3m vacuum cleaner is essential

  2. #2
    Field Supervisor 500+ Posts
    Sending email alerts via smtp2go help

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    Re: Sending email alerts via smtp2go help

    Try to scan a document to the address you are sending Status and alerts to.

    What is the result?

  3. #3
    copierman 250+ Posts
    Sending email alerts via smtp2go help


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    Re: Sending email alerts via smtp2go help

    Quote Originally Posted by mansart View Post
    Try to scan a document to the address you are sending Status and alerts to.

    What is the result?
    I should have said that alerts are failing as well
    Networking skills are advantageous but use of a 3m vacuum cleaner is essential

  4. #4
    Field Supervisor 500+ Posts
    Sending email alerts via smtp2go help

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    Re: Sending email alerts via smtp2go help

    A "pass" on test, will only show if copier was able to contact email server. In this case mail.smtp2go.com.

    A "pass" on test, does not show if it was sucessful at authentication.

    You can also check the smtp2go dashboard to see if there have been any mail transmissions.

  5. #5
    Field Supervisor 500+ Posts
    Sending email alerts via smtp2go help

    mansart's Avatar
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    Re: Sending email alerts via smtp2go help

    when the scan fails......what is the message at machine?

  6. #6
    copierman 250+ Posts
    Sending email alerts via smtp2go help


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    Re: Sending email alerts via smtp2go help

    Quote Originally Posted by mansart View Post
    when the scan fails......what is the message at machine?
    Lost communication with the server as I remember.

    Basically no scans o alerts go through. I need to using an SMTP server without a mailbox to send alerts.

    So I'm trying to fathom it all out
    Networking skills are advantageous but use of a 3m vacuum cleaner is essential

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