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  1. #21
    IT Manager 1,000+ Posts bsm2's Avatar
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    Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

    Quote Originally Posted by NewGeek View Post
    (Number 5) Network option in administrator is missing and it is also missing from service mode, where can I put in a IP address?
    Have you into service mode and initialized the network setting data.


    c352 network tab.jpg

  2. #22
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    Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

    Quote Originally Posted by bsm2 View Post
    Have you into service mode and initialized the network setting data.


    c352 network tab.jpg
    OMG! Thank YOU! This is what I have done, and network shows up!!! I will go ahead and do test prints and scanning and keep you posted, but just the fact that a network option reappeared ob the screen is a big step

    This is my mac address 00-20-6b-61-d1-61


    C:\WINDOWS\system32>arp -a


    Interface: 192.168.1.10 --- 0x2
    Internet Address Physical Address Type
    192.168.1.1 9c-3d-cf-b7-43-00 dynamic
    192.168.1.13 d4-be-d9-e3-e8-22 dynamic
    192.168.1.222 00-20-6b-61-d1-61 static
    192.168.1.255 ff-ff-ff-ff-ff-ff static
    224.0.0.22 01-00-5e-00-00-16 static
    224.0.0.251 01-00-5e-00-00-fb static
    224.0.0.252 01-00-5e-00-00-fc static
    239.255.255.250 01-00-5e-7f-ff-fa static
    255.255.255.255 ff-ff-ff-ff-ff-ff static


    C:\WINDOWS\system32>arp-s 192.168.1.222 00-20-6b-61-d1-61
    'arp-s' is not recognized as an internal or external command,
    operable program or batch file.


    C:\WINDOWS\system32>arp -s 192.168.1.222 00-20-6b-61-d1-61


    C:\WINDOWS\system32>arp -a


    Interface: 192.168.1.10 --- 0x2
    Internet Address Physical Address Type
    192.168.1.1 9c-3d-cf-b7-43-00 dynamic
    192.168.1.3 1c-c1-de-56-2e-af dynamic
    192.168.1.13 d4-be-d9-e3-e8-22 dynamic
    192.168.1.222 00-20-6b-61-d1-61 static
    192.168.1.255 ff-ff-ff-ff-ff-ff static
    224.0.0.22 01-00-5e-00-00-16 static
    224.0.0.251 01-00-5e-00-00-fb static
    224.0.0.252 01-00-5e-00-00-fc static
    239.255.255.250 01-00-5e-7f-ff-fa static
    255.255.255.255 ff-ff-ff-ff-ff-ff static


    C:\WINDOWS\system32>ping 192.168.1.222-t
    Ping request could not find host 192.168.1.222-t. Please check the name and try again.


    C:\WINDOWS\system32>ping 192.168.1.222


    Pinging 192.168.1.222 with 32 bytes of data:
    Request timed out.
    Reply from 192.168.1.222: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.222: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.222: bytes=32 time<1ms TTL=64


    Ping statistics for 192.168.1.222:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 1ms, Average = 0ms


    C:\WINDOWS\system32>


    C:\WINDOWS\system32>

  3. #23
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

    Quote Originally Posted by NewGeek View Post
    C:\Users\Y> ARP -s 192.168.1.222 00:20:6B:61:d1:61
    The ARP entry addition failed: The requested operation requires elevation.




    C:\Users\Y>ARP -s 192.168.1.222 00:20:6B:61:d1:61
    The ARP entry addition failed: The requested operation requires elevation.




    C:\Users\Y>ARP-s 192.168.1.222 00:20:6B:61:d1:61
    'ARP-s' is not recognized as an internal or external command,
    operable program or batch file.
    Goto windows search and type cmd then on cmd.exe right click and select run as administrator.
    Whatever

  4. #24
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    Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

    Quote Originally Posted by bsm2 View Post
    Have you into service mode and initialized the network setting data.


    c352 network tab.jpg
    I'd like to save the complete PDF, anyone have it?

  5. #25
    KonicaMinolta Senior Tech 250+ Posts srvctec's Avatar
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    Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

    Quote Originally Posted by NewGeek View Post
    I'd like to save the complete PDF, anyone have it?
    Well, that one is for the C352 which is not the same model as your C353 so you wouldn't really want it anyway. Those solutions files are supposed to be only for qualified technicians anyway.
    Started in the copier service business in the fall of 1988 and have worked at the same company since then, now the senior tech, since 2000.

  6. #26
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    Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

    Quote Originally Posted by NewGeek View Post
    OMG! Thank YOU! This is what I have done, and network shows up!!! I will go ahead and do test prints and scanning and keep you posted, but just the fact that a network option reappeared ob the screen is a big step

    This is my mac address 00-20-6b-61-d1-61


    C:\WINDOWS\system32>arp -a


    Interface: 192.168.1.10 --- 0x2
    Internet Address Physical Address Type
    192.168.1.1 9c-3d-cf-b7-43-00 dynamic
    192.168.1.13 d4-be-d9-e3-e8-22 dynamic
    192.168.1.222 00-20-6b-61-d1-61 static
    192.168.1.255 ff-ff-ff-ff-ff-ff static
    224.0.0.22 01-00-5e-00-00-16 static
    224.0.0.251 01-00-5e-00-00-fb static
    224.0.0.252 01-00-5e-00-00-fc static
    239.255.255.250 01-00-5e-7f-ff-fa static
    255.255.255.255 ff-ff-ff-ff-ff-ff static


    C:\WINDOWS\system32>arp-s 192.168.1.222 00-20-6b-61-d1-61
    'arp-s' is not recognized as an internal or external command,
    operable program or batch file.


    C:\WINDOWS\system32>arp -s 192.168.1.222 00-20-6b-61-d1-61


    C:\WINDOWS\system32>arp -a


    Interface: 192.168.1.10 --- 0x2
    Internet Address Physical Address Type
    192.168.1.1 9c-3d-cf-b7-43-00 dynamic
    192.168.1.3 1c-c1-de-56-2e-af dynamic
    192.168.1.13 d4-be-d9-e3-e8-22 dynamic
    192.168.1.222 00-20-6b-61-d1-61 static
    192.168.1.255 ff-ff-ff-ff-ff-ff static
    224.0.0.22 01-00-5e-00-00-16 static
    224.0.0.251 01-00-5e-00-00-fb static
    224.0.0.252 01-00-5e-00-00-fc static
    239.255.255.250 01-00-5e-7f-ff-fa static
    255.255.255.255 ff-ff-ff-ff-ff-ff static


    C:\WINDOWS\system32>ping 192.168.1.222-t
    Ping request could not find host 192.168.1.222-t. Please check the name and try again.


    C:\WINDOWS\system32>ping 192.168.1.222


    Pinging 192.168.1.222 with 32 bytes of data:
    Request timed out.
    Reply from 192.168.1.222: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.222: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.222: bytes=32 time<1ms TTL=64


    Ping statistics for 192.168.1.222:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 1ms, Average = 0ms


    C:\WINDOWS\system32>


    C:\WINDOWS\system32>
    I ran in to the same issue now AGAIN!

    But this time it is telling me that access is denied even though I am running it as administrator. when I try it not running it as admin it says
    The requested operation requires elevation.


    C:\WINDOWS\system32>arp -s 192.168.1.222 00-20-6b-61-d1-61
    The ARP entry addition failed: Access is denied.

  7. #27
    Field Supervisor 500+ Posts
    Network tab missing after adding Fax and disable DHCP on Bizhub C353


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    Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

    when you initially got it working did u leave it on DHCP or set it statically? I would suggest set it static

    also if you set a manual arp record of 192.168.1.222 you shouldn't need to re do it unless you got a new PC

    do
    Code:
    ARP -A
    if it still exists no need to re create it

    I wonder if this is why the previous owners gave it away to you for free, constant network issues.
    dont recall if these have a battery on the main MFP Board. maybe its flat if there is one

  8. #28
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    Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

    I am getting the error, access is denied



    C:\WINDOWS\system32>arp -a


    Interface: 192.168.1.6 --- 0x2
    Internet Address Physical Address Type
    192.168.1.1 9c-3d-cf-b7-43-00 dynamic
    192.168.1.9 ee-08-6b-81-26-2a dynamic
    192.168.1.12 d4-be-d9-e3-e8-22 dynamic
    192.168.1.255 ff-ff-ff-ff-ff-ff static
    224.0.0.22 01-00-5e-00-00-16 static
    224.0.0.251 01-00-5e-00-00-fb static
    224.0.0.252 01-00-5e-00-00-fc static
    239.255.255.250 01-00-5e-7f-ff-fa static
    255.255.255.255 ff-ff-ff-ff-ff-ff static


    C:\WINDOWS\system32>arp -s 192.168.1.255 00-20-6b-61-d1-61
    The ARP entry addition failed: Access is denied.




    C:\WINDOWS\system32>

  9. #29
    Service Manager 1,000+ Posts
    Network tab missing after adding Fax and disable DHCP on Bizhub C353

    Synthohol's Avatar
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    Re: Network tab missing after adding Fax and disable DHCP on Bizhub C353

    if the network tab is showing up why arp it?
    just change it through the CP
    plus you cant use .255 .254 is the last usable octet

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