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  1. #1
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    Ecopy Embedded lag + Seizing on Ricoh IMC device

    Hi all,

    We have recently installed ShareScan (Ecopy) Embedded software on a Ricoh IMC3000 device, however it keeps lagging and seizing up on the screen.

    Device Firmware has been updated to latest version
    Java Card Updated to latest version
    ShareScan has been reloaded and currently Running version 6.0.112
    heap and stack values have been upped

    Any body seen or had simular issues?

    Thank

  2. #2
    Service Manager 1,000+ Posts
    Ecopy Embedded lag + Seizing on Ricoh IMC device

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    Re: Ecopy Embedded lag + Seizing on Ricoh IMC device

    Don't know if this will help, but I found it on the Ricoh TSRC. It about @Remote Registration, but there are some references to External Appliances.

    SETTING PROCEDURE: Tech Service Bulletin No. D0BL/D0BM/D0BN/D0BQ – 013


    (1) Embedded appliance
    If 18S GW CTL or later model fails to register and/or disconnect to @Remote center server, please check
    the following item:
    1. Open 18S GW CTL or later model’s WIM
    2. Log-in as an administrator
    3. Confirm that the RSA is set to “Active”
    4. Confirm that the following settings are NOT disabled same time.

     TLS 1.2 is disabled
     SHA1 is disabled

    (2) External appliance
    If 18S GW CTL and later model is registered via an external appliance, please perform the following
    procedure depending the external appliance type before registering a device to the @Remote center server.
    1. Open 18S GW CTL or later model’s WIM
    2. Log-in as an administrator
    3. Change TLS1.0 and/or SSL3.0 to “Active” depending on the external appliance.

    Device Management -> Configuration -> Security -> SSL/TLS -> SSL/TLS Version
    RC Gate BN1 and RC Gate S:
    SSL3.0 need to be changed to “Active”
    RC Gate A:
    TLS1.0 need to be changed to “Active”
    *Refer to “PUB (C) - 155 Set Encryption Settings for Certificates” in detail

    4. Put a check mark to “3DES:168 bit” only in case of RC Gate BN1 and RC Gate S
    5. Confirm that RSA and SHA 1 are set to “Active” only in case of RC Gate BN1 and RC Gate S
    6. Confirm if each @Remote certificates match between the device and the external appliance.

    Device: Confirm “SP5-816-102”
    External appliance: Refer to “PUB (C) - 155 Set Encryption Settings for Certificates”

    7. Register the device to the @Remote center server via the external appliance.

    If 18S GW CTL and later device became a SNMP managed device, please perform the following procedure.
    1. Remove its SNMP managed device from the @Remote center server once.
    2. Follow the above 7 steps.

  3. #3
    Trusted Tech 50+ Posts Kimi's Avatar
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    Re: Ecopy Embedded lag + Seizing on Ricoh IMC device

    Where on the device did you install Sharescan?

    I recently found that when i was installing VDMS (Pcounter embedded) on an IMC that it would only work if installed on the SD card not on the HDD.

    I haven't tried Sharescan on an IMC but i can do if needed.

  4. #4
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    Re: Ecopy Embedded lag + Seizing on Ricoh IMC device

    Quote Originally Posted by Kimi View Post
    Where on the device did you install Sharescan?

    I recently found that when i was installing VDMS (Pcounter embedded) on an IMC that it would only work if installed on the SD card not on the HDD.

    I haven't tried Sharescan on an IMC but i can do if needed.
    ShareScan has been installed on the Java SD card.

    If you have a chance to install ShareScan let me know how you get on with it.

    Thanks

  5. #5
    Trusted Tech 50+ Posts Kimi's Avatar
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    Re: Ecopy Embedded lag + Seizing on Ricoh IMC device

    Quote Originally Posted by Batman1976 View Post
    ShareScan has been installed on the Java SD card.

    If you have a chance to install ShareScan let me know how you get on with it.

    Thanks
    I will do this tomorrow morning as i need to test extracting data to an xml file for a proposal.. sounds fun!

  6. #6
    Just a tech 250+ Posts keithxxiii's Avatar
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    Re: Ecopy Embedded lag + Seizing on Ricoh IMC device

    Check if scanner is selected inside enhanced external charge unit management.
    I had a scanning software installed in an IMC that prevents me from doing a connection test to a folder.

    Also, make sure you have the latest embedded installers from sharescan
    Aye! Cut the crap

  7. #7
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: Ecopy Embedded lag + Seizing on Ricoh IMC device

    Perhaps a silly question, but did you install the 4gb memory module when you installed the Java card?

    Seems silly that we now have gone back to Java cards for “legacy” applications.

    I don’t know if Java will even work without the extra memory, as I have not yet had the opportunity to see it.

    I do know that the memory is automatically added when the Java card gets ordered, at least according to the Configurator page.
    Some days you’re the dog, some days you’re the fire hydrant.

  8. #8
    Trusted Tech 50+ Posts ridgemill's Avatar
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    Re: Ecopy Embedded lag + Seizing on Ricoh IMC device

    Have you increased the Heap and Stack Size Settings in Extended Feature Settings?

    When installing an embedded application it is recommended to increase both to around 75% of the maximum.

  9. #9
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Ecopy Embedded lag + Seizing on Ricoh IMC device

    Quote Originally Posted by ridgemill View Post
    Have you increased the Heap and Stack Size Settings in Extended Feature Settings?

    When installing an embedded application it is recommended to increase both to around 75% of the maximum.
    Obviously you failed to fully read and understand Batman's original post. He stated "heap and stack values have been upped." Your correct question should have been how much he increased them by.

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