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  1. #1
    Technician Master Sparkee's Avatar
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    Print ques won't show up in Devices and Printers

    Have had a problem for the past week that after installing printers on PC's. Same issue from multiple Windows versions. The printers won't show up in Devices and Printers folder until we reboot the PC's. Brand of MFP doesn't matter. Adding from server or via ip address doesn't make a difference. Printer drivers are listed in Print Server Properties and printers are listed in Device Manager. Hate the idea of rebooting client PC's just to install printers. Restarting print spooler or waiting it out have been tried. Anyone have a work around or suggestion?
    Sorry, no. Techs don't carry toner.

  2. #2
    IT Manager 1,000+ Posts bsm2's Avatar
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    Re: Print ques won't show up in Devices and Printers

    Best fix is to reboot, have seen this also sometimes it you wait a few minutes it's appears other times it reboot time.
    Got to love windows 10 til the next update

  3. #3
    Technician Master Sparkee's Avatar
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    Re: Print ques won't show up in Devices and Printers

    [QUOTE=bsm2;809157]Best fix is to reboot, have seen this also sometimes it you wait a few minutes it's appears other times it reboot time.
    Got to love windows 10 til the next update[/QUOTE

    That's why I'm here. We install at pretty large locations and reboots are going to be a massive headache that I'm hoping we can avoid
    Sorry, no. Techs don't carry toner.

  4. #4
    Senior Tech 100+ Posts dave w's Avatar
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    Re: Print ques won't show up in Devices and Printers

    Yes
    I have seen this a few times, Also unable to look at the properties until I reboot.

  5. #5
    Senior Tech 100+ Posts BaconSteve's Avatar
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    Print ques won't show up in Devices and Printers

    Same, had it for the first time on two PC’s at the same location just last week. Even after restarting the print spooler in the ‘Services’ window AND rebooting, one still just sat there under the installed printers (as an unspecified device?) with a clock overlay. The weird thing was that if I opened a document and hit ‘file, print’ the printer would be available in the drop down list, and... it would print. Strange one. I figured it was some oddball config or software they were running on their PC’s.
    Last edited by BaconSteve; 09-17-2019 at 12:24 AM.

  6. #6
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: Print ques won't show up in Devices and Printers

    Master Sparkee, looks like you covered most of basics and I'm afraid bsm is right on living with it waiting for a next M$ update to correct what they screw up.
    I will follow this topic.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

  7. #7
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Print ques won't show up in Devices and Printers

    If the printers are installed on and shared from a file/print server, immediate rebooting may not be an option. Scheduling down time will be necessary. If a customer has an IT or IT service, it is best to have them install the drivers. Protects your ass in case of a problem.

  8. #8
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    Re: Print ques won't show up in Devices and Printers

    I've had something similar happen three times today installing a kyocera MFP. I install the print driver and the copier shows up under the unspecified devices section and shows a message that the device is installing. It seems to take forever to install but eventually finishes. While it is doing this I can't access any properties or remove it. I had to just leave it and come back later to see if it finished.

  9. #9
    Just a tech 250+ Posts keithxxiii's Avatar
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    Re: Print ques won't show up in Devices and Printers

    Had this problem on a windows 2016 server. I have restarted a couple of times but still the same display. Might be another windows update that will fix this.
    Aye! Cut the crap

  10. #10
    Senior Tech 250+ Posts
    Print ques won't show up in Devices and Printers

    Blizzoo's Avatar
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    Re: Print ques won't show up in Devices and Printers

    I noticed that in Print Management it does show the print queue if in Devices and Printers doesn't show up. As stated up, windows restart solves it
    Defects are simple, our mind is complicated

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