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  1. #1
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    MAC 10.15 scanning to SMB

    Happy Monday!

    Last year I had found a way to get SMB scanning from a Sharp MFP to a Mac with the 10.14 OS. Naturally whenever the newest, latest and greatest update dropped our customer jumped on it and HUZZAH! Her SMB no longer works. I tried to talk to the guys at Sharp and they don't even have the print drivers for 10.15 let alone a solution for SMB scanning. Does anyone have any workarounds for this yet?


    Thanks
    -Chris

  2. #2
    Field Supervisor 500+ Posts Bix's Avatar
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    Re: MAC 10.15 scanning to SMB

    Hi, we sometimes renounce the SMB scan and force the use of Scan to mail.
    it is the fastest and most painless solution

  3. #3
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    MAC 10.15 scanning to SMB

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    Re: MAC 10.15 scanning to SMB

    I know this sounds very basic to do, but have you tried enabling and re enabling smb sharing and resharing the folder. I tried this on a customer who had a Konica Minolta C3850 FS and also updated their mac OS. I laughed that it worked but give it a shot I even tried it on my mac mini 2012 that I recently updated and it did the same thing. Hope this helps

  4. #4
    Retired 10,000+ Posts slimslob's Avatar
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    Re: MAC 10.15 scanning to SMB

    Upgrading to OSx 10.15 may disabled or removed SMBX, the SMB implementation used by Apple.

  5. #5
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    Re: MAC 10.15 scanning to SMB

    Quote Originally Posted by Bix View Post
    Hi, we sometimes renounce the SMB scan and force the use of Scan to mail.
    it is the fastest and most painless solution

    Yeah, I tried to explain to her that for the here and now until I get a solution for the SMB issue I can set it up to scan to email and her response was "Oh that won't work, it is just too many steps.". It is one of those impossible to please customers if you are picking up what I'm dropping. Another quote from her is "It has to be a problem with the copier, can you tell me when our lease is up?"...

  6. #6
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    Re: MAC 10.15 scanning to SMB

    Quote Originally Posted by slimslob View Post
    Upgrading to OSx 10.15 may disabled or removed SMBX, the SMB implementation used by Apple.
    We had our Sharp rep out a couple of weeks ago and he said that Apple is making it difficult for everything nowadays.

  7. #7
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    Re: MAC 10.15 scanning to SMB

    Quote Originally Posted by slimslob View Post
    Upgrading to OSx 10.15 may disabled or removed SMBX, the SMB implementation used by Apple.
    I haven't been on site yet, but thank you for the response.

  8. #8
    Field Supervisor 500+ Posts Bix's Avatar
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    Re: MAC 10.15 scanning to SMB

    Another thing: make sure your Mac's time is the same time as your multi-function printer. But then again, with Mac it's a long war for SMB

  9. #9
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    Re: MAC 10.15 scanning to SMB

    Depends on wich model en be sure of the latest firmware on the Sharp.

  10. #10
    Service Manager 1,000+ Posts rthonpm's Avatar
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    Re: MAC 10.15 scanning to SMB

    Quote Originally Posted by Bix View Post
    Another thing: make sure your Mac's time is the same time as your multi-function printer. But then again, with Mac it's a long war for SMB
    Which is ironic because it's been the default file sharing protocol for Macs since at least 10.9. SMBX, Apple's implementation of SMB, has been garbage since it was first introduced with 10.8.

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