Hello Everyone,
I am having a weird situation with 2 Macs running Mojave 10.14. It is a total Mac environment where pinpoint 2 was working fine with all the machines. But, We put in a new machine to replace the old one with pinpoint scan 3.3.8. Everything went well with pinpoint scan until I came across 2 Macs(2017 iMac Retina 5K 27”). The problem is with destinations window when I install pinpoint on these Macs. Once installed, the destination window comes up blank (no option to even add a new destination). I can not figure out why? Any help or guesses will be much appreciated. I tried to look online but no luck!
Following are the measures, I have taken to try to resolve the issue but no luck:-
- Tried to uninstall pinpoint and reinstall it, then reboot the mac!
- Made sure there is only one instance of pinpoint is running on these macs!
- Made sure no registries from old pinpoint is there!
There are around 20 Macs running Mojave 10.14 on couple of different locations for same company and only 2 out of all are 2017 iMac Retina 5K 27” running Mojave 10.14. I checked operations guide for pinpoint and it says it is compatible with Imac 10.10, 10.11, 10.12 and 10.13. There is no new version for 10.14 yet, but I never had this problem before with 10.14.
If anyone has run into this problem before or has any idea what should I look into, I will much appreciate the help!
Thanks in advance!pinpoint-blankdestinations.jpg
Bookmarks