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  1. #1
    Service Manager 1,000+ Posts
    Scan to folder problem

    BillyCarpenter's Avatar
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    Scan to folder problem

    We did an install today on a Kyocera 4551ci. I set up scan to folder on 2 computers and it worked fine. About an hour later I get a call and now they can't scan to folder on either computer. I go back and find that the security and share permissions had mysteriously changed. I changed back and everything was fine.

    I'm thinking their security software is changing the settings. They are using Kaspersky. Anyone ever had this problem and do you have any suggestions. Thanks?

  2. #2
    Service Manager 1,000+ Posts
    Scan to folder problem

    BillyCarpenter's Avatar
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    Re: Scan to folder problem

    I think I have if figured out. I downloaded a free trial of Kaspersky Total Security on my personal computer and sure enough it changed my permissions on a shared folder that I created. Turns out that you can go under settings in Kaspersky and exclude individual folders from Kaspersky. This shit is for the birds.

  3. #3
    IT Manager 5,000+ Posts bsm2's Avatar
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    Re: Scan to folder problem

    Kaspersky software is Russian
    Not recommended by US GOVERNMENT

    Some anti virus will block smb scanning and ftp.
    Usally you can add the copier ipaddress.
    Have not had one that blocked sharing.

    Also sometimes a Windows update will do that or reset windows firewall setting back to defaud.

  4. #4
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    Scan to folder problem

    BillyCarpenter's Avatar
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    Re: Scan to folder problem

    Quote Originally Posted by bsm2 View Post
    Kaspersky software is Russian
    Not recommended by US GOVERNMENT

    I can believe it. I don't like it. I'm about to uninstall this bullshit.

  5. #5
    IT Manager 5,000+ Posts bsm2's Avatar
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    Re: Scan to folder problem


  6. #6
    Service Manager 1,000+ Posts
    Scan to folder problem

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    Re: Scan to folder problem

    Quote Originally Posted by bsm2 View Post
    Thanks for the article. I just emailed it to my customer and recommended that he stop using it at once. I also noticed that it slowed my computer down.

  7. #7
    IT Manager 5,000+ Posts bsm2's Avatar
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    Re: Scan to folder problem

    Ive been use Vipre for my Windows Pc's

    HSN used to sell a Lifetime but looks like best is 5 years for 8 Pc's 99.00 that's still a good deal. Black Friday May be cheaper

    US company

  8. #8
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: Scan to folder problem

    These are the paranoia of the United States.
    Kaspersky is one of the best antivirus in Europe. Usually if it blocks scans it is because the folder is not secure (for example SMB 1.0). It doesn't usually block randomly.
    This is not solving a problem, it is trying to bypass the problem by asking the customer to remove a program that is inconvenient for you.

  9. #9
    IT Manager 5,000+ Posts bsm2's Avatar
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    Re: Scan to folder problem

    Quote Originally Posted by Bix View Post
    These are the paranoia of the United States.
    Kaspersky is one of the best antivirus in Europe. Usually if it blocks scans it is because the folder is not secure (for example SMB 1.0). It doesn't usually block randomly.
    This is not solving a problem, it is trying to bypass the problem by asking the customer to remove a program that is inconvenient for you.
    Security Risk Identified by multiple US Government Agencies. Banned for use in any Federal Agencies computer.
    FYI it was banned under the Trump Administration.

  10. #10
    Service Manager 1,000+ Posts
    Scan to folder problem

    BillyCarpenter's Avatar
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    Re: Scan to folder problem

    Quote Originally Posted by Bix View Post
    These are the paranoia of the United States.
    Kaspersky is one of the best antivirus in Europe. Usually if it blocks scans it is because the folder is not secure (for example SMB 1.0). It doesn't usually block randomly.
    This is not solving a problem, it is trying to bypass the problem by asking the customer to remove a program that is inconvenient for you.

    Interesting.

    Since I'm a rookie to all of this, I rely on the expertise of the more experienced members. I have a few comments and questions.


    It's my understanding that SMB 1.0 is permanently disabled and cannot be turned back on. True or false?

    I just went in powershell and disabled SMB 2.0 and scan to folder no longer worked. I expected that. I just wanted to see for myself as I had never disabled SMB 2.0 before.

    Here's my last question. Is it the job of a copier company to learn every security program under the sun and make it work for the copier that's being installed?

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