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  1. #1
    Senior Tech 100+ Posts niyaskarimba's Avatar
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    Smb scanning not worrking canon iradv c5255/c5051

    Dear All,
    SMB Scanning not working for few pcs (CANON IRADVC 5051/5250)form different customer locations tried the follow setting

    1.SMB1 is enabled(Programs & features)

    2.checked all the settings in network & sharing center(Password protected sharing is off)

    3.Checked & varrified inbound rules in the firewall setting

    4.Tried by turn off firewalls in the antivirus also

    5.Also enabled netbios over TCP IP

    6.Also updated the machine firmware to support SMB V2/SMB V3.

    Main problem is while trying by search host form the machine it is discoveing the pc name or IP adress but after touching its says "no response from the server"

    It all happends after thewindows updates.

    Kindly suggest any other solution please.

    Thanks in advance.
    Last edited by niyaskarimba; 11-28-2020 at 08:26 AM.

  2. #2
    Service Manager 1,000+ Posts
    Smb scanning not worrking canon iradv c5255/c5051

    n25an's Avatar
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    Re: Smb scanning not worrking canon iradv c5255/c5051

    Quote Originally Posted by niyaskarimba View Post
    Dear All,
    SMB Scanning not working for few pcs (CANON IRADVC 5051/5250)form different customer locations tried the follow setting

    1.SMB1 is enabled(Programs & features)

    2.checked all the settings in network & sharing center(Password protected sharing is off)

    3.Checked & varrified inbound rules in the firewall setting

    4.Tried by turn off firewalls in the antivirus also

    5.Also enabled netbios over TCP IP

    6.Also updated the machine firmware to support SMB V2/SMB V3.


    Main problem is while trying by search host form the machine it is discoveing the pc name or IP adress but after touching its says "no response from the server"

    It all happends after thewindows updates.

    Kindly suggest any other solution please.

    Thanks in advance.
    verify you can scan to your laptop from the copier...
    if thats good then
    on the destination computer for the scans on customers network
    turn on smb settings in additional features... all of the smb settings
    and make sure the network is private or home not public...
    verify that the account is admin
    reboot... and test scanning again...
    Sad To Say I Don't Have a Life
    I do this stuff on the weekends too

  3. #3
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Smb scanning not worrking canon iradv c5255/c5051

    Also make sure network discovery and file sharing are turned on in Windows settings.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  4. #4
    Service Manager 5,000+ Posts
    Smb scanning not worrking canon iradv c5255/c5051

    copier tech's Avatar
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    Re: Smb scanning not worrking canon iradv c5255/c5051

    Quote Originally Posted by niyaskarimba View Post
    Dear All,
    SMB Scanning not working for few pcs (CANON IRADVC 5051/5250)form different customer locations tried the follow setting

    1.SMB1 is enabled(Programs & features)

    2.checked all the settings in network & sharing center(Password protected sharing is off)

    3.Checked & varrified inbound rules in the firewall setting

    4.Tried by turn off firewalls in the antivirus also

    5.Also enabled netbios over TCP IP

    6.Also updated the machine firmware to support SMB V2/SMB V3.

    Main problem is while trying by search host form the machine it is discoveing the pc name or IP adress but after touching its says "no response from the server"

    It all happends after thewindows updates.

    Kindly suggest any other solution please.

    Thanks in advance.

    This was a known issue, uninstall the latest Windows update that is causing the failed SMB scan.

    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  5. #5
    Service Manager 1,000+ Posts
    Smb scanning not worrking canon iradv c5255/c5051

    n25an's Avatar
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    Re: Smb scanning not worrking canon iradv c5255/c5051

    Quote Originally Posted by copier tech View Post
    This was a known issue, uninstall the latest Windows update that is causing the failed SMB scan.

    the update that broke smb on windows 10 is 1709... the link below detailed how it was handled
    https://social.technet.microsoft.com...tpronetworking
    Sad To Say I Don't Have a Life
    I do this stuff on the weekends too

  6. #6
    Senior Tech 100+ Posts niyaskarimba's Avatar
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    Re: Smb scanning not worrking canon iradv c5255/c5051

    Quote Originally Posted by niyaskarimba View Post
    Dear All,
    SMB Scanning not working for few pcs (CANON IRADVC 5051/5250)form different customer locations tried the follow setting

    1.SMB1 is enabled(Programs & features)

    2.checked all the settings in network & sharing center(Password protected sharing is off)

    3.Checked & varrified inbound rules in the firewall setting

    4.Tried by turn off firewalls in the antivirus also

    5.Also enabled netbios over TCP IP

    6.Also updated the machine firmware to support SMB V2/SMB V3.

    Main problem is while trying by search host form the machine it is discoveing the pc name or IP adress but after touching its says "no response from the server"

    It all happends after thewindows updates.

    Kindly suggest any other solution please.

    Thanks in advance.

    After Updating the latest windows update(20H2) it fixed our scanning issue.Thanks for all of your supports.

  7. #7
    Service Manager 1,000+ Posts
    Smb scanning not worrking canon iradv c5255/c5051

    BillyCarpenter's Avatar
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    Re: Smb scanning not worrking canon iradv c5255/c5051

    I just read thru this thread and the links posted. After a little research, it seems that mostly what's being affected are the older machines that are still using SMB1. It appears that SMB2 & 3 aren't being affected. I haven't had any issues.

    See link below:


    Fix: Cannot Access Network Shares after Update 1709 - Appuals.com

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