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  1. #1
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    printer preferences = thick paper, but old office doc's give error

    Old office documents would give a "paper thickness error" on a Ricoh (mpc3003) printer if the printer preferences on PC (server) would be set to "thick" (or middle thick...). The printer receive the document but the error light flashes.
    It would print fine (without this error) with all new made Office documents.
    This still happens even after a week the new printer preferences settings (thick) were done.
    We had some problems with upgrading the firmware on this machine, but that seems to be alright now...
    Is it true that printer preferences are saved together with an Office document?
    Is there a way to print these old Office documents without any errors?
    Thanks in advance for your answer.


    Last edited by Mark Bbb; 3 Weeks Ago at 01:22 PM.

  2. #2
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    printer preferences = thick paper, but old office doc's give error

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    Re: printer preferences = thick paper, but old office doc's give error

    Quote Originally Posted by Mark Bbb View Post
    Old office documents would give a "paper thickness error" on a Ricoh (mpc3003) printer if the printer preferences on PC (server) would be set to "thick" (or middle thick...). The printer receive the document but the error light flashes.
    It would print fine (without this error) with all new made Office documents.
    This still happens even after a week the new printer preferences settings (thick) were done.
    We had some problems with upgrading the firmware on this machine, but that seems to be alright now...
    Is it true that printer preferences are saved together with an Office document?
    Is there a way to print these old Office documents without any errors?
    Thanks in advance for your answer.


    Update to the latest firmware.

    Then you have a couple of options. In printer features change setting to driver command from machine settings. It will then ignore the paper type mismatch.
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  3. #3
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    Re: printer preferences = thick paper, but old office doc's give error

    Quote Originally Posted by copier tech View Post
    Update to the latest firmware.

    Then you have a couple of options. In printer features change setting to driver command from machine settings. It will then ignore the paper type mismatch.
    C.T. : Thanks, but where do i find those printer features, it is not in the properties of Exel 2016 on my Windows 10 pc...?
    PS: Customer is using Office365...

  4. #4
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    printer preferences = thick paper, but old office doc's give error

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    Re: printer preferences = thick paper, but old office doc's give error

    Quote Originally Posted by Mark Bbb View Post
    C.T. : Thanks, but where do i find those printer features, it is not in the properties of Exel 2016 on my Windows 10 pc...?
    PS: Customer is using Office365...
    Its a setting on the machine. Use driver setting.

    Or what about using the auto continue setting?


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  5. #5
    The Wolf 1,000+ Posts mojorolla's Avatar
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    Re: printer preferences = thick paper, but old office doc's give error

    You can create Office documents with custom properties. For example, I use a Word document, that will only print from tray 4, when I conduct training classes. Nothing gives me more pleasure than watching newbie fall all over themselves the first time they encounter this (yes, I am a very sick man). Another simple mistake folks make is hitting OK when changing settings. OK will hold it for that job; Apply will hold it forever.


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  6. #6
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    Re: printer preferences = thick paper, but old office doc's give error

    Quote Originally Posted by copier tech View Post
    Its a setting on the machine. Use driver setting.

    Or what about using the auto continue setting?


    C.T., Thank you, but where exactly is this "driver setting" located in the machine?
    System settings?

  7. #7
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    printer preferences = thick paper, but old office doc's give error

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    Re: printer preferences = thick paper, but old office doc's give error

    Quote Originally Posted by Mark Bbb View Post
    C.T., Thank you, but where exactly is this "driver setting" located in the machine?
    System settings?

    This is the setting I was referring to.

    Applying the Settings Specified in the Printer Driver or Commands When Printing
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  8. #8
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    Re: printer preferences = thick paper, but old office doc's give error

    Quote Originally Posted by copier tech View Post
    Thanks C.T., the translation to Dutch on these terms aren't always clear...

  9. #9
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    printer preferences = thick paper, but old office doc's give error

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    Re: printer preferences = thick paper, but old office doc's give error

    Quote Originally Posted by Mark Bbb View Post
    Thanks C.T., the translation to Dutch on these terms aren't always clear...
    That is the setting I use. But the correct way is as mojorolla said but some customers find that too much hassle all they want is to click 1 button, print.

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  10. #10
    Retired 10,000+ Posts slimslob's Avatar
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    Re: printer preferences = thick paper, but old office doc's give error

    If the problem only happens with old Word documents and not with newly created documents I would say that when the document was first saved, Word was set to "Save printer settings with document." Look for Options, Preferences or Settings within the document under File - Print.

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