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  1. #1
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    E Automate Best solution?

    As a small company we have been using our own mixture of spreadsheets and databases to bill our contracted devices and page counts. We are looking to move to a better platform of some kind to speed up billing. Are there other options we should be looking at besides E Automate?
    Thanks so much!

  2. #2
    Senior Tech 100+ Posts Vincent128's Avatar
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    Re: E Automate Best solution?

    Quote Originally Posted by thinkink View Post
    As a small company we have been using our own mixture of spreadsheets and databases to bill our contracted devices and page counts. We are looking to move to a better platform of some kind to speed up billing. Are there other options we should be looking at besides E Automate?
    Thanks so much!
    Near as i can tell..no not really on the other options.

    We have been using it for years now and I find it works well.

    Personalized forms customization is the only thing that's a bit of an issue but not a great big one.
    Unless you have someone that can build you a crystal report file, customized reports are purchasable extra items.
    You can put your logo on things, change wording here and there but customizing the layout of the forms is not possible without cooking up a custom *.rpt crystal report.

    The eauto system can grow a ton for your needs with added modules, we use the RemoteTech addon and the techs use cellular tablets to use with it. Paperless service tickets, customer gets email summary of ticket, Tech can move calls between them, techs can move parts between them and lookup histories and parts availability and cost.

    All in all, I am a fan of it.

  3. #3
    IT Manager 5,000+ Posts bsm2's Avatar
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    Re: E Automate Best solution?

    Field Service Management Software | Miracle Service

    This is a another option I set this up
    for a small company

  4. #4
    Technician
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    Re: E Automate Best solution?

    Quote Originally Posted by Vincent128 View Post
    Near as i can tell..no not really on the other options.

    We have been using it for years now and I find it works well.

    Personalized forms customization is the only thing that's a bit of an issue but not a great big one.
    Unless you have someone that can build you a crystal report file, customized reports are purchasable extra items.
    You can put your logo on things, change wording here and there but customizing the layout of the forms is not possible without cooking up a custom *.rpt crystal report.

    The eauto system can grow a ton for your needs with added modules, we use the RemoteTech addon and the techs use cellular tablets to use with it. Paperless service tickets, customer gets email summary of ticket, Tech can move calls between them, techs can move parts between them and lookup histories and parts availability and cost.

    All in all, I am a fan of it.
    Thanks Man

  5. #5
    The Wolf 1,000+ Posts mojorolla's Avatar
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    Re: E Automate Best solution?

    I have been using E Auto for years, been to the EUG conferences in Salt lake city, the whole nine yards. It is a very well designed program, especially for our industry. Contracts, meters, invoicing, inventory; it literally does it all.

    That being said, the Remote Tech app for the tech phones is abysmal. It is a constant thorn in my side, calls get stuck, app crashes and it literally has to be removed and re-installed every few weeks. The previous builds were much more stable.


    Failing to plan is planning to fail!!!

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