Page 1 of 3 123 LastLast
Results 1 to 10 of 24
  1. #1
    Service Manager 1,000+ Posts
    gmail from coipier to scan fails


    Join Date
    Sep 2011
    Location
    Perth, Western Australia
    Posts
    1,492
    Rep Power
    57

    gmail from coipier to scan fails

    Im pulling my hair out over this.

    Created a gmail account for use in situations where customer cant give me a valid email account to use for scanning.

    The account is in use and working but if i try to add a new customer on same account it fails.

    Try creating thier own accoount in gmail, it fails.

    Less secure apps is enabled.

    Anyone else having problems?

    I just dont understand why the account is still working for multiple copiers but try add a new device and it just refuses to work, same model/make and settings.

    anyone know a fix or can suggest a different free email service

  2. #2
    Service Manager 1,000+ Posts Gift's Avatar
    Join Date
    Mar 2011
    Location
    Gothenburg
    Posts
    1,118
    Rep Power
    39

    Re: gmail from coipier to scan fails

    Did you get a connection or authentification error?

    Does the account work if you test it at some other site, like your workshop?

  3. #3
    Service Manager 5,000+ Posts
    gmail from coipier to scan fails

    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    6,184
    Rep Power
    141

    Re: gmail from coipier to scan fails

    Quote Originally Posted by rrrohan View Post
    Im pulling my hair out over this.

    Created a gmail account for use in situations where customer cant give me a valid email account to use for scanning.

    The account is in use and working but if i try to add a new customer on same account it fails.

    Try creating thier own accoount in gmail, it fails.

    Less secure apps is enabled.

    Anyone else having problems?

    I just dont understand why the account is still working for multiple copiers but try add a new device and it just refuses to work, same model/make and settings.

    anyone know a fix or can suggest a different free email service

    Assuming you have entered all the SMTP details correctly & the network setting, gateway, DNS etc are all correct.

    What make/model is it failing on? firmware the latest?

    Log into that gmail account from a PC & check to see if you have received any security warning emails, if you have choose the option 'this was me' then try another scan from the copier.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  4. #4
    Service Manager 1,000+ Posts
    gmail from coipier to scan fails


    Join Date
    Sep 2011
    Location
    Perth, Western Australia
    Posts
    1,492
    Rep Power
    57

    Re: gmail from coipier to scan fails

    2021-07-23 08:55:42 SMTP ERROR: Failed to connect to server: Connection refused (111)
    SMTP connect() failed. Troubleshooting * PHPMailer/PHPMailer Wiki * GitHub
    Mailer Error: SMTP connect() failed. Troubleshooting * PHPMailer/PHPMailer Wiki * GitHub
    i click on the security warning in the inbox and say it was me but still fails

    tested using Scan To Email Tester

  5. #5
    Service Manager 1,000+ Posts Gift's Avatar
    Join Date
    Mar 2011
    Location
    Gothenburg
    Posts
    1,118
    Rep Power
    39

    Re: gmail from coipier to scan fails

    OK, so the SMTP server refuses the connection, pretty odd.
    Any fancy port/encryption configuration needed?



    Send email from a printer, scanner, or app - Google Workspace Admin Help

  6. #6
    Field Supervisor 500+ Posts
    gmail from coipier to scan fails

    mansart's Avatar
    Join Date
    Apr 2009
    Posts
    711
    Rep Power
    45

    Re: gmail from coipier to scan fails

    Login to gmail account
    Look for messages saying login blocked. Open message and click it was me

    Or

    Use a free SMTP2GO.COM account


    Sent from my iPhone using Tapatalk

  7. #7
    Field Supervisor 500+ Posts
    gmail from coipier to scan fails

    mansart's Avatar
    Join Date
    Apr 2009
    Posts
    711
    Rep Power
    45

    Re: gmail from coipier to scan fails

    Oops didnít read entire thread sorry for duplicate


    Sent from my iPhone using Tapatalk

  8. #8
    Service Manager 1,000+ Posts
    gmail from coipier to scan fails


    Join Date
    Sep 2011
    Location
    Perth, Western Australia
    Posts
    1,492
    Rep Power
    57

    Re: gmail from coipier to scan fails

    i dont really like using gmail anyway but some customers seem to think they dont need IT company for support and you ask them what account they want to use for email they just look at you with derpy look. so in the past ive just used a gmail account but obviously google have changed something.

    might just try a different free email provider. to hard to diagnose faults. was much easier when encryption wasnt needed

  9. #9
    IT Manager 10,000+ Posts bsm2's Avatar
    Join Date
    Feb 2008
    Location
    Don't be a Billy
    Posts
    10,921
    Rep Power
    145

    Re: gmail from coipier to scan fails

    ScreenShot would help as well as make and model

  10. #10
    Service Manager 1,000+ Posts
    gmail from coipier to scan fails


    Join Date
    Sep 2011
    Location
    Perth, Western Australia
    Posts
    1,492
    Rep Power
    57

    Re: gmail from coipier to scan fails

    i dont think make and model are relevant as even testing from pc gives same result but im having isssssssssssssssssssue on both HP and Konica Minolta

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here