scanning using 365 on Bizhub

[kingarthur]

I'm setting up 365 for scanning, on a Bizhub C3350i, with my 365 credentials it works, when I enter the customers credentials (username/password) I keep getting error 535 (incorrect authentication data) , but I can go online and log in to their 365 account, using the credentials they gave me......anyone got any ideas.....please.

[PrintWhisperer]

What is the Sender address set to, default or use destination? (not sure how Bizhub does this, but sender must match dest. for O365 unless a proxy has been set-up. That feature rolled out Apr of this year)

[kingarthur]

What is the Sender address set to, default or use destination? (not sure how Bizhub does this, but sender must match dest. for O365 unless a proxy has been set-up. That feature rolled out Apr of this year)

it's got the user account name, the same that we've used for the SMTP Authentication

[B0265]

Try this:
Enable SMTP AUTH for specific mailboxes
Open the Microsoft 365 admin center and go to Users > Active users.
Select the user, and in the flyout that appears, click Mail.
In the Email apps section, click Manage email apps.
Verify the Authenticated SMTP setting: unchecked = disabled, checked = enabled.

[kingarthur]

Try this:
Enable SMTP AUTH for specific mailboxes
Open the Microsoft 365 admin center and go to Users > Active users.
Select the user, and in the flyout that appears, click Mail.
In the Email apps section, click Manage email apps.
Verify the Authenticated SMTP setting: unchecked = disabled, checked = enabled.

The customer is "trying to find it", but that does make sense , Cheers