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  1. #1
    Field Supervisor 500+ Posts
    Google Workplace / Gmail

    mansart's Avatar
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    Google Workplace / Gmail

    OK here is what I know...
    • Sharp MX2640 configured to scan to email via SMTP2GO account.
    • Machine has been emailing successfully for approx 2 years
    • Client now reports they are not getting emails scanned to their email addresses



    1. Client uses Google Workplace for their email services.
    2. I can scan successfully to email to Yahoo.com, Live.com, gmail.com
    3. I can scan to Google workplace (our dealership uses Google SMTP via workplace just like the client)


    Emails sent to clients address leave machine successfully but never arrive in their inbox. Emails are not in SPAM.
    Using the Google email log search the emails are not found

    SMTP2GO server shows the messages arriving and being processed but never delivered.

    I can find no rules or filters in the clients Admin console that would filter out and/or block these emails.

    Any suggestions welcome.

    TIA

  2. #2
    Service Manager 5,000+ Posts
    Google Workplace / Gmail

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    Re: Google Workplace / Gmail

    Maybe Two Factor Authentication (2FA) is enabled in Google. If so, yo need to make the necessary changes in your SMTP client on your copier.

  3. #3
    Field Supervisor 500+ Posts
    Google Workplace / Gmail

    mansart's Avatar
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    Re: Google Workplace / Gmail

    I’m not logging into Google for the send.


    Sent from my iPhone using Tapatalk

  4. #4
    Service Manager 5,000+ Posts
    Google Workplace / Gmail

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    Re: Google Workplace / Gmail

    Quote Originally Posted by mansart View Post
    I’m not logging into Google for the send.


    Sent from my iPhone using Tapatalk
    It is not about the send. It is about the receive. Easy to Check in Gmail under Security.

  5. #5
    Field Supervisor 500+ Posts
    Google Workplace / Gmail

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    Re: Google Workplace / Gmail

    I can check but I'm unclear how 2FA would affect the receiving of email.

  6. #6
    Field Supervisor 500+ Posts
    Google Workplace / Gmail

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    Re: Google Workplace / Gmail

    2FA is not on

  7. #7
    Service Manager 5,000+ Posts
    Google Workplace / Gmail

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    Re: Google Workplace / Gmail

    Google Workspace (formerly known as Google Apps and later G Suite).

    Sorry, I do not work on Sharp copiers. You should reach out to their tech support.

  8. #8
    Retired 10,000+ Posts
    Google Workplace / Gmail

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    Re: Google Workplace / Gmail

    Quote Originally Posted by SalesServiceGuy View Post
    Maybe Two Factor Authentication (2FA) is enabled in Google. If so, yo need to make the necessary changes in your SMTP client on your copier.
    Actually the changes need to be made in SMTP2GO since that is what communicates with Google Workspace.

  9. #9
    Senior Tech 250+ Posts spanky's Avatar
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    Re: Google Workplace / Gmail

    If they are using G suite you have to activate the Less secure APS in their G suite settings.

  10. #10
    Retired 10,000+ Posts
    Google Workplace / Gmail

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    Re: Google Workplace / Gmail

    Quote Originally Posted by spanky View Post
    If they are using G suite you have to activate the Less secure APS in their G suite settings.
    G suite has been replaced by Google Workspace.

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