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  1. #1
    Field Supervisor 500+ Posts
    Office365 default install....FYI

    mansart's Avatar
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    Office365 default install....FYI

    Had a client migrate to 365.

    MFP has TLS 1.2.
    Have used this model many times to connect to 365 with no issue.

    Could not get machine to authenticate with 365.
    Go to Microsoft 365 admin center>>Active Users>>select user being used to send>>>Check that "Authenticated SMTP" is checked.
    Inked365_LI.jpg

  2. #2
    Service Manager 5,000+ Posts
    Office365 default install....FYI

    SalesServiceGuy's Avatar
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    Re: Office365 default install....FYI

    Quote Originally Posted by mansart View Post
    Had a client migrate to 365.

    MFP has TLS 1.2.
    Have used this model many times to connect to 365 with no issue.

    Could not get machine to authenticate with 365.
    Go to Microsoft 365 admin center>>Active Users>>select user being used to send>>>Check that "Authenticated SMTP" is checked.
    Inked365_LI.jpg
    Not knowing the copier brand you are working on:


    SMTP Client: smtp.office365.com
    Accept all certificates without CA
    STARTTLS
    POP before SMTPisable
    Authentication: Login
    Login Name: Authentic M365 Account
    Password: Authentic email password
    Port 587

    Email Tab fromAddress: Must be the same as Login Name

  3. #3
    Service Manager 2,500+ Posts rthonpm's Avatar
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    Re: Office365 default install....FYI

    Quote Originally Posted by SalesServiceGuy View Post
    Not knowing the copier brand you are working on:


    SMTP Client: smtp.office365.com
    Accept all certificates without CA
    STARTTLS
    POP before SMTPisable
    Authentication: Login
    Login Name: Authentic M365 Account
    Password: Authentic email password
    Port 587

    Email Tab fromAddress: Must be the same as Login Name
    New M365 accounts are disabling legacy email protocols like POP, IMAP, and SMTP. For customers just starting with 365 we make sure they purchase a low tier license for their MFP's and embedded devices to use. This account then becomes the only one able to send via SMTP and is configured as the mail account on their devices.

    Sent from my BlackBerry using Tapatalk

  4. #4
    Service Manager 5,000+ Posts
    Office365 default install....FYI

    SalesServiceGuy's Avatar
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    Re: Office365 default install....FYI

    I subscribe to my own MS365 account outside my Corporate domain so that I would have access to all of the management settings when trying to help customers enable scan to email.

    My Toshiba copier recently stopped sending Scan to emails when configured with smtp.office365.com .

    With some comments from this thread, I was eventually able to figure out that Multi-factor Authentication was somehow turned on. I know I turned it off a few months ago.

  5. #5
    Retired 10,000+ Posts
    Office365 default install....FYI

    slimslob's Avatar
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    Re: Office365 default install....FYI

    Quote Originally Posted by SalesServiceGuy View Post
    I subscribe to my own MS365 account outside my Corporate domain so that I would have access to all of the management settings when trying to help customers enable scan to email.

    My Toshiba copier recently stopped sending Scan to emails when configured with smtp.office365.com .

    With some comments from this thread, I was eventually able to figure out that Multi-factor Authentication was somehow turned on. I know I turned it off a few months ago.
    And like with SMBv1 a Microsoft update turned it back on. Have fun turning it back off on a regular basis.

  6. #6
    Service Manager 2,500+ Posts rthonpm's Avatar
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    Re: Office365 default install....FYI

    Quote Originally Posted by slimslob View Post
    And like with SMBv1 a Microsoft update turned it back on. Have fun turning it back off on a regular basis.
    This is an Exchange setting so once it's set by an administrator, it's set on.

    Windows updates have been disabling SMB1 on all systems, on newly built systems it's automatically disabled after ten days if nothing using the protocol communicates with the machine.

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