My client has a fleet of Kyocera mfds which use Paper cut for logging in and monitoring usage.
As it is a University, students use their own laptops to print documents by logging into the Paper cut platform and using Web print.
The University computers are painfully slow, hence the students use their laptops.
Last Thursday, I received a ticket to advise that several students were complaining that when submitting a word or pdf job in the web print application, it would take over 3 hours before the print was ready to be released from the queue.
Previously to this, web print has its limitations, but very rarely played up.
As the print servers are managed by the company I work for, I have asked the solution team if a patch may have been deployed on the server when the weekly maintenance is carried out.
It would appear that it is mainly Office products that seem to cause the issue, where a print is held up due to it requiring a protected password.
I have had very limited feed back from my solution team, but they did confirm that word documents converted into pdf formats did also cause the issue.
I have spoken to the University solution guys who only install Office patchs to their client computers, and do not have access to the print servers as they are locked down by my company as the managed service.
If anyone out there has any ideas or has come across this issue, then I would be grateful for feedback please.
Chester
As it is a University, students use their own laptops to print documents by logging into the Paper cut platform and using Web print.
The University computers are painfully slow, hence the students use their laptops.
Last Thursday, I received a ticket to advise that several students were complaining that when submitting a word or pdf job in the web print application, it would take over 3 hours before the print was ready to be released from the queue.
Previously to this, web print has its limitations, but very rarely played up.
As the print servers are managed by the company I work for, I have asked the solution team if a patch may have been deployed on the server when the weekly maintenance is carried out.
It would appear that it is mainly Office products that seem to cause the issue, where a print is held up due to it requiring a protected password.
I have had very limited feed back from my solution team, but they did confirm that word documents converted into pdf formats did also cause the issue.
I have spoken to the University solution guys who only install Office patchs to their client computers, and do not have access to the print servers as they are locked down by my company as the managed service.
If anyone out there has any ideas or has come across this issue, then I would be grateful for feedback please.
Chester
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