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  1. #11
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    Re: Dell 9010 no sound

    Quote Originally Posted by BillyCarpenter View Post
    A customer bought a used and it has no sound from the speakers or headphones. Upon checking the audio drivers, I found there were none. I figured this would be a simple fix after going to Dell's website and downloading all the missing drivers...there were a lot of missing drivers. I also did a firmware update. But there was still no sound. I checked all the wiring, uninstalled and reinstalled drivers. Made sure that the correct audio device was defaulted. Made sure that sound wasn't muted. Tested the speakers on another PC.

    I'm thinking this is a board problem as the headphone jack is straight to the Main PWB.

    Any ideas of things that I may have overlooked?

    I wonder if I purchase an audio card if that would work?

    Thanks in advance.


    Well I,m a Dell lover , I have a Dell laptop E6410 one day using it with a music program and spend a lot of time hearing music at a volume at max then heard a distorted sound and puff check from program drivers , ETC. when use the jack still works , so probably your problem is on the amp. stage of you computer sound chip. You can get the main board on E-Bay or Peoplesparts ( sellonly dell parts) or disable the internal audio from bios and install a sound board you can buy from E-Bay Sound Blaster gold a good choice .

    Hope this helps,

    Wiwa 72 , Gonzos build V 1.0

  2. #12
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    Dell 9010 no sound

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    Re: Dell 9010 no sound

    Boot into a live Linux distro and try that.
    When you think you have made a procedure idiot proof your company employs a better idiot.

  3. #13
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    Dell 9010 no sound

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    Re: Dell 9010 no sound

    I've been busy with other things, so I haven't had time to troubleshoot the sound problem any further. There have been many good suggestions given on this thread but my plan is to follow rthonpm's suggestion. This is a strange problem in that when I install the correct audio drivers, they simply don't show up. Most of rthonpm's suggestions have to do with Window's 10 being corrupt. That makes sense to me.

    The other thing that I wonder about and this could be totally off-base, is if the motherboard is bad, would that cause the drivers not to show up? That doesn't make too much sense to me but I don't know because I've never encountered this problem before.

    If it is a motherboard problem, I will not be replacing it. This PC isn't worth it.

    I have so much time in this PC that I can't even charge the customers for the hours that I've spent on it. I'm just doing this because I don't like to give up and it's the only way to learn.

    I'm going to try to get back on it today. Hopefully.
    Growth is found only in adversity.

  4. #14
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    Dell 9010 no sound

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    Re: Dell 9010 no sound

    Quote Originally Posted by BillyCarpenter View Post
    I've been busy with other things, so I haven't had time to troubleshoot the sound problem any further. There have been many good suggestions given on this thread but my plan is to follow rthonpm's suggestion. This is a strange problem in that when I install the correct audio drivers, they simply don't show up. Most of rthonpm's suggestions have to do with Window's 10 being corrupt. That makes sense to me.

    The other thing that I wonder about and this could be totally off-base, is if the motherboard is bad, would that cause the drivers not to show up? That doesn't make too much sense to me but I don't know because I've never encountered this problem before.

    If it is a motherboard problem, I will not be replacing it. This PC isn't worth it.

    I have so much time in this PC that I can't even charge the customers for the hours that I've spent on it. I'm just doing this because I don't like to give up and it's the only way to learn.

    I'm going to try to get back on it today. Hopefully.
    All it takes is for any portion of the Logitech chip set to fail and the OS core will not recognize it. If it can't recognize it, it won't load the drivers.

  5. #15
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    Dell 9010 no sound

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    Re: Dell 9010 no sound

    Quote Originally Posted by slimslob View Post
    All it takes is for any portion of the Logitech chip set to fail and the OS core will not recognize it. If it can't recognize it, it won't load the drivers.

    I wondered if that may be the case but wasn't able to find anything on it. That would explain a lot. Thanks, slim.
    Growth is found only in adversity.

  6. #16
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    Re: Dell 9010 no sound

    Quote Originally Posted by BillyCarpenter View Post
    I wondered if that may be the case but wasn't able to find anything on it. That would explain a lot. Thanks, slim.
    I had to replace a controller board because of a bad modem chip once. Could ping it or ARP it but could print or scan.

  7. #17
    Service Manager 2,500+ Posts rthonpm's Avatar
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    Re: Dell 9010 no sound

    Quote Originally Posted by BillyCarpenter View Post
    I wondered if that may be the case but wasn't able to find anything on it. That would explain a lot. Thanks, slim.
    This is also why you want to check the audio status in the onboard diagnostics. If it doesn't work there, then the hardware is at fault.

    Sent from my Pixel 6 Pro using Tapatalk

  8. #18
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    Dell 9010 no sound

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    Re: Dell 9010 no sound

    Quote Originally Posted by rthonpm View Post
    This is also why you want to check the audio status in the onboard diagnostics. If it doesn't work there, then the hardware is at fault.

    Sent from my Pixel 6 Pro using Tapatalk

    So, I just went to the onboard diagnostics in bios and ran the audio test. It played 8 different tones via the internal speaker. Is that the one you're talking about?
    Growth is found only in adversity.

  9. #19
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    Dell 9010 no sound

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    Re: Dell 9010 no sound

    PS - I did the audio test on my Dell PC, not the problem machine. I just wanted to check it out.
    Growth is found only in adversity.

  10. #20
    Service Manager 2,500+ Posts rthonpm's Avatar
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    Re: Dell 9010 no sound

    Quote Originally Posted by BillyCarpenter View Post
    So, I just went to the onboard diagnostics in bios and ran the audio test. It played 8 different tones via the internal speaker. Is that the one you're talking about?
    That's the one...

    Sent from my Pixel 6 Pro using Tapatalk

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