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  1. #21
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    Dell 9010 no sound

    BillyCarpenter's Avatar
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    Re: Dell 9010 no sound

    Quote Originally Posted by rthonpm View Post
    That's the one...

    Sent from my Pixel 6 Pro using Tapatalk

    You mean that's all I had to do to determine it was or wasn't a hardware problem?

    That makes me feel kinda dumb.


    I will run that test on the problem machine tonight.
    Growth is found only in adversity.

  2. #22
    Service Manager 2,500+ Posts rthonpm's Avatar
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    Re: Dell 9010 no sound

    That's the whole point of diagnostic mode: it takes out the OS as a possible cause of the issue.

    Sent from my Pixel 6 Pro using Tapatalk

  3. #23
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    Dell 9010 no sound

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    Re: Dell 9010 no sound

    I ran the internal audio diagnostics on the problem machine and it worked. I heard the tones from the internal speaker. That means the likely problem is a corrupt operating system. I'm gonna try to repair it.
    Growth is found only in adversity.

  4. #24
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    Dell 9010 no sound

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    Re: Dell 9010 no sound

    Quote Originally Posted by BillyCarpenter View Post
    I ran the internal audio diagnostics on the problem machine and it worked. I heard the tones from the internal speaker. That means the likely problem is a corrupt operating system. I'm gonna try to repair it.
    Start with Sounds in Control Panel.

  5. #25
    Service Manager 10,000+ Posts
    Dell 9010 no sound

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    Re: Dell 9010 no sound

    I reinstalled Windows, drivers, bios and all updates. Still no sound. There's little doubt in my mind that this is a motherboard problem.

    But I did plug the speakers into the monitor and now I have sound. Still no sound from rear or headphones and the RealTek drivers don't show up. The only drivers that are available are for the monitor.
    Growth is found only in adversity.

  6. #26
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    Dell 9010 no sound

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    Re: Dell 9010 no sound

    Quote Originally Posted by BillyCarpenter View Post
    I reinstalled Windows, drivers, bios and all updates. Still no sound. There's little doubt in my mind that this is a motherboard problem.

    But I did plug the speakers into the monitor and now I have sound. Still no sound from rear or headphones and the RealTek drivers don't show up. The only drivers that are available are for the monitor.
    In Control Panel - Sound on the Playback tab does it show both the monitor and the speakers as available options with a check mark on the monitor? If so highlight the speakers and click Set Default. When I connect my TV to my laptop using HDMI in order to watch a YouTube movie on the larger screen, it automatically defaults the playback to the speakers on the TV, much better quality sound.

  7. #27
    Service Manager 2,500+ Posts rthonpm's Avatar
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    Re: Dell 9010 no sound

    Quote Originally Posted by BillyCarpenter View Post
    I reinstalled Windows, drivers, bios and all updates. Still no sound. There's little doubt in my mind that this is a motherboard problem.

    But I did plug the speakers into the monitor and now I have sound. Still no sound from rear or headphones and the RealTek drivers don't show up. The only drivers that are available are for the monitor.
    For the most part, that should be fine. It's not 1998 any longer: DisplayPort and HDMI both carry audio and video. The need for a headphone jack speaker set into a desktop is antiquated at this point and offers all of the drawbacks of an analogue device: static, poor connection, etc.

    Sent from my Pixel 6 Pro using Tapatalk

  8. #28
    Service Manager 10,000+ Posts
    Dell 9010 no sound

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    Re: Dell 9010 no sound

    Quote Originally Posted by slimslob View Post
    In Control Panel - Sound on the Playback tab does it show both the monitor and the speakers as available options with a check mark on the monitor? If so highlight the speakers and click Set Default. When I connect my TV to my laptop using HDMI in order to watch a YouTube movie on the larger screen, it automatically defaults the playback to the speakers on the TV, much better quality sound.
    It only shows the monitor.
    Growth is found only in adversity.

  9. #29
    Service Manager 10,000+ Posts
    Dell 9010 no sound

    BillyCarpenter's Avatar
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    Re: Dell 9010 no sound

    Quote Originally Posted by rthonpm View Post
    For the most part, that should be fine. It's not 1998 any longer: DisplayPort and HDMI both carry audio and video. The need for a headphone jack speaker set into a desktop is antiquated at this point and offers all of the drawbacks of an analogue device: static, poor connection, etc.

    Sent from my Pixel 6 Pro using Tapatalk
    Hey, man, thanks for all of your help. I learned a lot from you on this.
    Growth is found only in adversity.

  10. #30
    Service Manager 10,000+ Posts
    Dell 9010 no sound

    BillyCarpenter's Avatar
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    Re: Dell 9010 no sound

    PS - Thanks to everyone for your help. I appreciate it.
    Growth is found only in adversity.

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