creating new Gmail accounts for scan to E-Mail

[Hart]

It's pretty easy just explain the copier is like an employee and needs it's own email account to send emails

Usually they have a person that sets that up or IT dept or have a info or sales account we can use.

Just ask

Half our customers are small business who either use Gmail or don't know who has access to their OVH account to create a mail ...
For example tomorrow I'm supposed to install a new Sharp in an office with 40 users, I asked for SMTP and shit one week ago, still no answer and ofc they'll all want to scan the instant the copier is on.

[slimslob]

Half our customers are small business who either use Gmail or don't know who has access to their OVH account to create a mail ...
For example tomorrow I'm supposed to install a new Sharp in an office with 40 users, I asked for SMTP and shit one week ago, still no answer and ofc they'll all want to scan the instant the copier is on.

And you didn't check the settings on the machine you were replacing.

[bsm2]

Half our customers are small business who either use Gmail or don't know who has access to their OVH account to create a mail ...
For example tomorrow I'm supposed to install a new Sharp in an office with 40 users, I asked for SMTP and shit one week ago, still no answer and ofc they'll all want to scan the instant the copier is on.

40 users they differently have IT support

Just ask when onsite for IT contact information

We never used forms as 99,% of the time the information was incorrect

No worries

[Hart]

And you didn't check the settings on the machine you were replacing.

It was my SMTP

[Hart]

40 users they differently have IT support

Just ask when onsite for IT contact information

We never used forms as 99,% of the time the information was incorrect

It seems they have no IT support (apparently it's very french to overlook support...).

I was there yesterday, no one could inform me.

Better than no information no ?
Here an example of what I'm dealing with ...
2024-03-05 22_43_49-Window.jpg

[bsm2]

It seems they have no IT support (apparently it's very french to overlook support...).

I was there yesterday, no one could inform me.

Better than no information no ?
Here an example of what I'm dealing with ...
2024-03-05 22_43_49-Window.jpg

Well no information no setup until they get you the information

Good luck

[Hart]

No setup = no money + customer complaining to salesman -> salesman complaining to boss -> boss complaining to me that I don't make any effort and I need to go back and finish the installation and that I can figure their password (true story).

[bsm2]

No setup = no money + customer complaining to salesman -> salesman complaining to boss -> boss complaining to me that I don't make any effort and I need to go back and finish the installation and that I can figure their password (true story).

Then you need to explain to your boss
Zero email information means you can't complete install
You can't guess the password HA been there done that
Just like if the PCs were restricted and need an administrator password..to install print drivers.

Get to the office manager or boss at the account and explain what you need usually it gets resolved when your at the account done hundreds of installs everyone is different once in a while you get a text book install but most are what we called goats Ha

[slimslob]

It was my SMTP

Then your liability risk is even greater.