Scan to email on KM-4050 getting 2202 error.

[Guest]

Hi all,

I am troubleshooting a scan to email issue on a Kyocera KM-4050. I am getting a 2202 error code, about 4 in 5 times when the "SMTP Server Timeout" is set to 10 seconds, 2 in 3 times when set to 30 seconds and 1 in 2 times when set to 60 seconds. I currently have it set to 180 (Max) and have had no errors in 15 tries, however it is taking between instantaneous and several minutes (less then 3 obviously) for the email to leave the machine. The firmware is the latest and greatest. They are using Novel/Groupwise for email (I am more familiar with Exchange/ISP/Google...) SMTP port in 25 and there is no authentication, and the sender address in a valid user. At this point i do not know if the problem is machine or network related. If anyone has any ideas, it would be greatly appreciated.

Thanks!

[Hensom]

Hi,

did you try to set the SMTP's IP address instead of the hostname? If you're obliged to use the hostname, be sure to set minimum one DNS server. KM devices always resolve hostname into IP before sending.

(error 2202 means timeout on network transfer).

If you give me your mail-address, I can send you the error code list...

h.somers@kyoceramita.be