Konica Minolta: user friendly, tech friendly, inexpensive to run, and way too many good things to list!
Toshiba: Light fuse get away !!!!
Konica Minolta: user friendly, tech friendly, inexpensive to run, and way too many good things to list!
Toshiba: Light fuse get away !!!!
I work with several dealers who represent both Konica Minolta and Toshiba product in 2020 across Canada.
It is common for Konica Minolta dealers to say they are amazed that when they put out a current model Toshiba they never have to come back for many months.
I have many Toshiba's in the field that run extremely well way past their PM cycles making these machines very profitable for dealers.
The problem with Konica Minolta is they will promise you the moon but never back up their promises. They are now too big and represent so many product lines that to some extent they seem to have lost their focus. Just review the debates on the Konica Minolta thread about their new iSeries copiers.
While Konica Minolta has the lock on Production copiers the Toshiba's are superior to the Konica Minolta's in almost any SMB business situation. KM does have the edge in the rare situation where you need a trifold brochure.
All of the blabber about dissing Toshiba earlier in this thread is from technicians who have likely not worked on a Toshiba copier since the eBridge Next line came out in 2016.
The Toshiba LCD panel has much superior customization capabilities. Toshiba's app integration with Office 365 is superior to Konica Minolta's.
IT Managers comment that they prefer the Toshiba web browser to Konica Minolta's.
You will not find a Toshiba dealer who plans to give up the product line for a different copier vendor. If you do, they always comeback in about two years when all of those promises do not come true.
I often place Toshiba product in places like a pharmacy as print for convenience pay and watch people approach the copier and with no interaction from anyone quickly figure out how to use the copier without assistance.
A dirty slit glass or worn out rollers and blades will cause lines on copier just like any other copier brand.
I network troubleshoot Toshiba's via TeamViewer and in person almost every day. The most common request is my scan to email is not working. It is not the copiers fault. Something else changed on the customers network.
Setting up scan to network folder requires some skill. No more than on a KM.
This tech has obviously not worked on a new Toshiba box since 2016.
The HDD issue has been resolved. Yes the HDDs are more 50% more expensive than off the shelf HDDs but they rarely fail now.
I predict like the new Konica Minolta iSeries copiers, in approx may 2020 Toshiba will refresh the product line with SSDs. Toshiba is a world leader, Top 3 tier player having inventing many new storage technologies (like the SSD).
Toshiba dominates the global automotive HDD market.
In all of the nonsense spoken above, one good point was made. Toshiba offers an excellent label printer line #3 in the world. Label printers are an excellent source of recurring revenue(labels and ribbons) with very few skilled players in your local market.
Toshiba Point of Sale line (formerly IBM) is #1 in the world. Prove it to yourself and walk into any big box retailer like WalMart and look for the name plate on their point of sale devices.
It was quite long time ago. I guess I quit when eBridge 2 machines came, something like 10 years before. Even nowadays I still work occasionally on few newer Toshiba.
I don't know today Toshiba line but their first 2-3 generations of color machines were very tricky to maintain and poor designed. As for B&W lineup midrange Toshiba were Ok.
I have a lot of problems with many Toshiba models dropping developer, dumping toner, many-many parts to replace. So for example, at midrange Toshiba I have to PM 3 times fuser with PM kits and with KM you just change 1 Fuser unit.
If they don't print much with KM you can forget about Fuser 4-5 years, but with Toshiba that wasn't the case. KM engine and controller seems very solid. As for networking, etc they're comparable it really depends on tech IT skills not the machine. I read BC says today Toshiba models haven't many HDD failures but at my time they fail a lot.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
By picking up Toshiba as a 2nd line, Konica Minolta will hopefully pay your dealership a lot more respect with better pricing and more promotional $.
If not, let Toshiba eat their cake.
Back in Japan, Toshiba & KM eye each other constantly. Product development often mirrors the other.
For example, Toshiba invented the thin wall induction heating heat rollers. KM copied it the next generation of copiers.
As far as end user customer loyalty goes, some will stick with KM but most want the best deal.
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