I have a Ricoh 3004ex that seems to have a color scan to email issue. Scans black and white just fine and actually scans in color just fine too, but its limited to no more then 2 pages at the moment, at least for what he was trying to send. Have only troubleshot with customer over phone about this so far because their IT seems to have things on lock. By default the copier has a 2048 mb limit, which seems to be more than enough, but i'm thinking it may have something to do on the server end. Going to schedule some time to check out resolutions and stuff like that to check file size, but was curious if there would be anything else to check on the copier side of things. The only error we get when sending is a "transmission error". I also recommended creating a scan to folder for these bigger files, but that would be something their IT would have to create. Any Ideas would be appreciated. Thanks in advance.
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