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  1. #11
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    Printer offline when doing copies

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    Re: Printer offline when doing copies

    Quote Originally Posted by XEROX_1111_TEC View Post
    Ok but you´re not understanding what I mean.

    When I make a copy, in the control panel of the printer, i the black bar, i get the information of device is offline. After that if i try to access via browser i can´t access, if i do a ping, it does not respond.

    After going off and on, it is back online.
    In other words, your initial post was totally inadequate and did not properly describe your actual problem.

  2. #12
    Trusted Tech 50+ Posts XEROX_1111_TEC's Avatar
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    Re: Printer offline when doing copies

    Quote Originally Posted by Phil B. View Post
    are you sure you don't have a WSD port installed?
    WSD is off. but the offline info apears in the display in the black bar.

  3. #13
    Trusted Tech 50+ Posts XEROX_1111_TEC's Avatar
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    Exclamation Re: Printer offline when doing copies

    Quote Originally Posted by Phil B. View Post
    are you sure you don't have a WSD port installed?
    This is nothing to do with driver, or snmp or wsd.

    I go to the machine and choose copy, I put my account code anda make a copy, after that it goes offline

  4. #14
    Trusted Tech 50+ Posts XEROX_1111_TEC's Avatar
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    Re: Printer offline when doing copies

    WC7835_OTHER11_1550x632.jpg

    Guys, take a look at the picture, is copy service that I´m having trouble!

  5. #15
    Trusted Tech 50+ Posts XEROX_1111_TEC's Avatar
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    Re: Printer offline when doing copies

    Quote Originally Posted by slimslob View Post
    In other words, your initial post was totally inadequate and did not properly describe your actual problem.
    do you know what is a copy? I mean copy, not print, so the post is correct.

  6. #16
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    Printer offline when doing copies

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    Re: Printer offline when doing copies

    Quote Originally Posted by XEROX_1111_TEC View Post
    do you know what is a copy? I mean copy, not print, so the post is correct.
    seeing how most that have tried to help you have more years under our belts than you do... YES we know what a copy job is. You haven't even posted the config pages from the unit for us to analyze ...

    frankly I think your comment is out of line.. SOMETIMES this job takes thinking OUTSIDE the box.

  7. #17
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    Printer offline when doing copies

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    Re: Printer offline when doing copies

    Quote Originally Posted by XEROX_1111_TEC View Post
    do you know what is a copy? I mean copy, not print, so the post is correct.
    You failed in your initial post to mention that the "Off Line" was being displayed on the machine.

  8. #18
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    Printer offline when doing copies

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    Re: Printer offline when doing copies

    Quote Originally Posted by XEROX_1111_TEC View Post
    WC7835_OTHER11_1550x632.jpg

    Guys, take a look at the picture, is copy service that I´m having trouble!
    this doesn't show the OFFLINE message

    look at the title of your thread " Printer offline when doing copies " most units cannot print and copy at the same time..

    look at your preferences for machine usage...

  9. #19
    Trusted Tech 50+ Posts XEROX_1111_TEC's Avatar
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    Re: Printer offline when doing copies

    Quote Originally Posted by Phil B. View Post
    this doesn't show the OFFLINE message

    look at the title of your thread " Printer offline when doing copies " most units cannot print and copy at the same time..

    look at your preferences for machine usage...
    That picture is only an example.

  10. #20
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    Re: Printer offline when doing copies

    Quote Originally Posted by Phil B. View Post
    seeing how most that have tried to help you have more years under our belts than you do... YES we know what a copy job is. You haven't even posted the config pages from the unit for us to analyze ...

    frankly I think your comment is out of line.. SOMETIMES this job takes thinking OUTSIDE the box.
    Thinking outside the box is what I'm doing. But that doesn't mean to put in the table options that had no influence.

    The only less correct initial info was about the off-line, but I've mentioned it in one my answers, that the off-line info was in controll panel.

    The configuration pages were confronted with more five printers and are all equal, the only difference is xerox standar accounting. All printers have the same firmware.

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