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  1. #1
    voterempowerment
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    Exclamation Copier - won't delete document

    I have an older Pitney Bowes/Imagistics color copier. Runs pretty good. My problem is that I am unable to delete a document from the cue. This was printed about three months ago. It causes all new print projects to delay. Any Suggestions????

  2. #2
    Service Manager 1,000+ Posts
    Copier - won't delete document

    10871087's Avatar
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    Quote Originally Posted by voterempowerment View Post
    I have an older Pitney Bowes/Imagistics color copier. Runs pretty good. My problem is that I am unable to delete a document from the cue. This was printed about three months ago. It causes all new print projects to delay. Any Suggestions????
    In the printer queue on the computer?

  3. #3
    voterempowerment
    Guest

    Yes, in the computer que

    Yes, in the computer que. I keep hitting cancel. I have cleared and re-cleared, turned off the copier, the computer, etc. but it still shows up.

  4. #4
    Master Of The Obvious 10,000+ Posts
    Copier - won't delete document

    blackcat4866's Avatar
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    You may need the assistance to the network admin.

    Stop the spooler. Clear out the document or documents. Restart the spooler. That will do it. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

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