Originally Posted by
slimslob
Do they output from their billing software to a PDF and then print the PDF? Why are they not sending the job straight from the billing system to the FT-5230?
If they absolutely have to print to a PDF and then print the PDF, I would say that either their OS, the billing software or Adobe has been updated. If the OS is Windows, make sure that the port has not been change to WSD. also checked the the spooling is still set for "Start Printing Immediate" and has not been changed to print after spooling. on the FT-5230 check what the buffer is set to and if not set to the maximum, then change it. Also have them do print preview with Adobe and then print from the preview screen. This will flatten the file and remove all unneeded code.
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