Field Service Office Products Support Technician I #22-00728

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Description
Ricoh USA is looking for talented individuals to join our team as a Field Service Support Technician in the Jackson/Chelsea MI area. As a global technology leader, the Technician provides onsite support to Ricoh's full line of office products. Ricoh USA also partners with leading technology companies to provide onsite support for products in the robotics, cash recycling, intelligent locker, and smart kiosk industries.

In this role, you will make an impact in the following ways:

  • Completing preventative maintenance and/or general repair activities on Ricoh office products or third-party products at the customer site with minimal direction.
  • Engaging with customers in a courteous, polite and professional manner.
  • Applying the use of specialized training and following documented procedures and policies to diagnose and complete product repairs, including replacing required parts and supplies.
  • Receiving and completing training in line with skill and business requirements.
  • Adhering to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.

To be successful in this role you will need the following:

  • Previous work experience with electrical-mechanical functions, general repairs, or similar fieldwork is highly preferred
    • We will provide entry level training for a candidate with other relevant experience and skills.

  • High school diploma or equivalent - trade school or apprenticeship is a plus
  • A basic knowledge of, electronics, mechanics, and network connectivity.
  • Capable of electrical repair and maintenance with minimal supervision.
  • Must be legally eligible to drive and have a clear driver record. Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy.
  • Ability to support afterhours / weekend calls (if required).
  • Strong customer service skills and professional presence.
  • Self-motivated and capable of working independently.

Physical Requirements:

  • Ability to lift/move 50 or more pounds, stand, climb, bend, kneel, stoop, and reach freely
  • Ability to work both indoors and outside in all-weather and sit/drive for daily travel