This Company is a dynamic and rapidly expanding company supplying printers and office equipment and full-service solutions to businesses mainly in and around London. We fully believe in doing things differently and being extraordinary in the market place.
11 years’ ago the business set out to work differently from much of the industry by delivering a mixture of the highest industry service levels, employing both highly trained engineers and sales staff, this has resulted in rapid growth … which continues. Our aim is to be extraordinary in everything we do, so we remain curious about what we can do better and different to the industry norms to add value to our clients. Our customer satisfaction and continued growth in both new business and renewal of current contracts proves that what we are doing is working.
As the business continues to evolve and grow we are continually improving the infrastructure of the business and this role has been created as a result. The role is a Field Service Engineer who has great mechanical skills and interest in expanding this knowledge and being the go-to person within the business.
As the client offer develops to include software solution the team have developed alongside that and grown into roles with a more technical bias however this role is looking for someone to champion the mechanical side of the field service team and take ownership to keep on top of regular updates and training within the team. They will also act as a mentor for junior team members so will need to be comfortable in teaching and developing others.
• Completing preventative maintenance and field modifications.
• Attending and diagnosing breakdowns including liaising with customers, listening and investigating issues.
• Ordering parts through the Vantage system and closing down calls with complete & comprehensive notes.
• Installing Papercut MF & Hive including covering pre-planning consultation with customer.
• Installing new devices including network connectivity, driver loading, personalisation settings and end user training.
• Go to software person - mentoring other team members in their development to enable the team to grow and develop alongside this role.
• Working as a member of a close knit team to provide efficient service delivery
• Managing the parts cycle times via the Preventative Maintenance visits to minimise breakdowns.
• Working collaboratively with 3rd party suppliers building relationships to enhance the service for 4DS.
• Excellent analytical, interpersonal and communications skills
• Minimum 3 years in field experience
• Papercut certified
• Ability to work in a fast paced, self-directed environment
• Strong time management skills
• Ability to multi-task activities with shifting priorities. Able to work productively in a pressurised environment
• Solid communication skills, both written and verbal
• Superior attention to detail
• Organisational and planning skills
• Multi-tasking ability
• Ethical and trustworthy
• A team player – happy to help others when required but also to personally seek help for themselves if they need it
• Integrity – does what they say they are going to do, someone people trust
• Service orientated – understands that we are a service business and helps to deliver our promise when dealing with customers
• Positive – looks for solutions to problems
• Honesty – does the right thing even if its uncomfortable
• A desire to learn and grow – ability to ask and receive feedback positively
• A hands-on attitude – willing to ‘get stuck in’ to a multitude of tasks
• ‘Owns’ a problem/task – avoids finger pointing and loves to grab a problem and solve it
• Sees the bigger picture - ability to articulate the main points in a sea of information
• Completer finisher – works hard to complete jobs on time
• Commercially aware able to understand what’s important from what’s urgent
• Willing to work extended hours during busy periods

£34-38,000 dependent upon experience and skills plus annual discretionary bonus
25 days holiday, pension, all travel costs covered, Employee Assistance Programme (EAP), monthly Pret card unlimited drinks. Uniform, boots, tools, laptop and phone supplied.
Full-Time: Monday to Friday
We are also open to part time – 3 days Benefits: