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Senior Tech
100+ Posts
- Rep Power
- 30
Walking Engineer London (uK)
This Company is a dynamic and rapidly expanding company supplying printers and office equipment and full-service solutions to businesses mainly in and around London. We fully believe in doing things differently and being extraordinary in the market place.
11 years ago the business set out to work differently from much of the industry by delivering a mixture of the highest industry service levels, employing both highly trained engineers and sales staff, this has resulted in rapid growth
which continues. Our aim is to be extraordinary in everything we do, so we remain curious about what we can do better and different to the industry norms to add value to our clients. Our customer satisfaction and continued growth in both new business and renewal of current contracts proves that what we are doing is working.
As the business continues to evolve and grow we are continually improving the infrastructure of the business and this role has been created as a result. The role is a Field Service Engineer who has great mechanical skills and interest in expanding this knowledge and being the go-to person within the business.
As the client offer develops to include software solution the team have developed alongside that and grown into roles with a more technical bias however this role is looking for someone to champion the mechanical side of the field service team and take ownership to keep on top of regular updates and training within the team. They will also act as a mentor for junior team members so will need to be comfortable in teaching and developing others.
TASKS
Completing preventative maintenance and field modifications.
Attending and diagnosing breakdowns including liaising with customers, listening and investigating issues.
Ordering parts through the Vantage system and closing down calls with complete & comprehensive notes.
Installing Papercut MF & Hive including covering pre-planning consultation with customer.
Installing new devices including network connectivity, driver loading, personalisation settings and end user training.
Go to software person - mentoring other team members in their development to enable the team to grow and develop alongside this role.
Working as a member of a close knit team to provide efficient service delivery
Managing the parts cycle times via the Preventative Maintenance visits to minimise breakdowns.
Working collaboratively with 3rd party suppliers building relationships to enhance the service for 4DS.
SKILLS AND QUALIFICATIONS
Excellent analytical, interpersonal and communications skills
Minimum 3 years in field experience
Papercut certified
Ability to work in a fast paced, self-directed environment
Strong time management skills
Ability to multi-task activities with shifting priorities. Able to work productively in a pressurised environment
Solid communication skills, both written and verbal
Superior attention to detail
Organisational and planning skills
Multi-tasking ability
Ethical and trustworthy
PERSONAL QUALITIES/BEHAVIORS
A team player happy to help others when required but also to personally seek help for themselves if they need it
Integrity does what they say they are going to do, someone people trust
Service orientated understands that we are a service business and helps to deliver our promise when dealing with customers
Positive looks for solutions to problems
Honesty does the right thing even if its uncomfortable
A desire to learn and grow ability to ask and receive feedback positively
A hands-on attitude willing to get stuck in to a multitude of tasks
Owns a problem/task avoids finger pointing and loves to grab a problem and solve it
Sees the bigger picture - ability to articulate the main points in a sea of information
Completer finisher works hard to complete jobs on time
Commercially aware able to understand whats important from whats urgent
Willing to work extended hours during busy periods
£34-38,000 dependent upon experience and skills plus annual discretionary bonus
25 days holiday, pension, all travel costs covered, Employee Assistance Programme (EAP), monthly Pret card unlimited drinks. Uniform, boots, tools, laptop and phone supplied.
Full-Time: Monday to Friday
9.00am-5.30pm
We are also open to part time 3 days Benefits:
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