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  1. #1
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    Hp laserjet Pro 400 jam error

    Message ( paper jam in tray 3 ) . There is no tray 3 . I have had a similar message on a Hp where updating machine firmware solved the problem . I had the customer download drivers and firmware but the latest version 2015.
    Just wondering if anyone else had seen this problem .
    thanks

  2. #2
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    Hp laserjet Pro 400 jam error

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    Re: Hp laserjet Pro 400 jam error

    How many trays does it have? If it has 2 or 1 plus the manual feed tray, check if there is a relay sensor in the bottom tray on the paper path for if there was an additional tray.

  3. #3
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    Re: Hp laserjet Pro 400 jam error

    It has one cassette or( tray 2 ). bypass or hp calls it ( tray one ) .

  4. #4
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    Hp laserjet Pro 400 jam error

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    Re: Hp laserjet Pro 400 jam error

    Quote Originally Posted by dustzona View Post
    It has one cassette or( tray 2 ). bypass or hp calls it ( tray one ) .
    These stack-able systems have the jam detect for tray 3 built into tray 2. They have been known to get dirty or fail and say there is a jam when there isn't.

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