This sounds like it describes your problem; pics are terrible, clear your event log, as to verifiy the 54.2100 error is not happening. as a beam detect error can cause the misprint error message, since it deals with timing. as the laser start timing and the paper feed timing as to line up.
HP Color LaserJet CP2025, CM2320, Pro M351/M451, M375/M475 MFP and M476 MFP - Cleaning Mode: Misprint Press OK to Continue
Issue
Users may experience the following symptom when sending a print job to the printer:
The printer will go into a cleaning cycle then display Misprint, Press OK to Continue on the control panel.
There are a few different possible causes:
- The pick roller
- Media
- Environment
- User's printing workflow
Below :
Mispick1 shows the flat spot worn into the pick roller, while Mispick2 shows the contamination the pick roller.
Mispick1 :
Mispick2 :
Solution
The following are recommendations for printers that have Misprint failures:
- Inspect the pick roller for contamination and excessive wear (flat-spot), as seen in callouts Mispick1 and Mispick2, above.
- Replace the pick roller as needed.
- Check media weight and type, to verify that it complies with the printer's supported media guidelines.
- Check the print job work flow for media type and size, ensuring they match:
- Verify media size and type selections in the application and driver.
- Check the control panel/EWS settings for correct media size and type.
NOTE: Option 4 describes the hierarchy that needs to be verified: application overrides print driver - overrides printer control panel settings.
These devices do not have paper size sensors in the trays. If user leaves the application set to
ANY/ANY for size/type, this can cause the misprint error, as the printer will not understand what media is being asked for. Make sure the application is set to pull by size, or source, and that the trays are set to the actual media loaded, on the control panel/EWS. For example; tray 2 letter/plain.
Bookmarks