hi all,
need help with HP4700DN with duplex. problem: "13.12.00 jam in duplex path". i bought plenty of these printers based on recommendations that this is a solid printer which is true although it's an old model but the prints are very good. i tried about 4 printers and all has the same problem when printing duplex. duplex setting is on. i also checked "print on both side" in the printer settings. i also took out about ten duplex from my other stocks and tested it on the 4 printers but the problem is the same. it looks like the small rollers at the back side of the etb doesn't turn and can't pull the paper down causing the jam.
please help. thank you.
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