Originally Posted by
jrob416
I recently replaced the formatter board in a HP Color LaserJet MFP M577c. This corrected an issue with the printer connecting to network. It began to print just fine. The next day, I get a call from customer. They are now having a problem with ADF. Place a sheet of paper in doc feeder, press start copy and original feeds through fine. Then the ADF lift tray lowers and lifts 4-5 times and then machine stops and gives the 31.13.01 code. Today, I replaced the ADF feed tire assembly, including the double feed prevention tire. I have checked for objects that might hinder movement of the lift tray, seeing nothing. Please help.
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