HP M477fdn intermittent 59.F0 code

**mascan42** · 03-13-2019

I have a customer with an M477 MFP with just over 1000 copies on it. The printer keeps coming up with a 59.F0 code either after boot up or just before starting a job or just after finishing a job. Never during a job.

The manual is worded a little oddly. "Transfer alienation" . . . what does that mean? Is the belt not turning? Is it the pressure for the color rolls inside the belt? (I'm not even sure if this model presses & retracts those rolls for monochrome and color printing.)

Either way, it seems odd to have this on such a new machine. Any ideas?

**wester** · 03-13-2019

Originally Posted by mascan42

I have a customer with an M477 MFP with just over 1000 copies on it. The printer keeps coming up with a 59.F0 code either after boot up or just before starting a job or just after finishing a job. Never during a job.

The manual is worded a little oddly. "Transfer alienation" . . . what does that mean? Is the belt not turning? Is it the pressure for the color rolls inside the belt? (I'm not even sure if this model presses & retracts those rolls for monochrome and color printing.)

Either way, it seems odd to have this on such a new machine. Any ideas?

I have one of these in the shop, well for a few months now, there have been other posts about this and from I can gather is the only solution is replacing the ITB.. It is almost as much as the machine is $$ wise. Mine too is almost new, 4500 prints. Yes it is odd for such a new devise.

**20 year tech** · 03-13-2019

Upgrade the DCC firmware

HP Color LaserJet Pro M452, MFP M377, MFP M477 - 59.F0 Error (Service Action Advisory)

DESCRIPTION A 59.F0 error displays on the control panel and persists even after the printer is rebooted. The error indicates that the Intermediate Transfer Belt (ITB) Assembly might have experienced a hardware failure that is unrecoverable.

note:

The 59.F0 error might appear intermittently at first, but displays more frequently with continued use after rebooting. This Service Action Advisory applies only to cases in which rebooting (turning the printer off, and then on) does NOT resolve the 59.F0 error.

Figure : The 59.F0 onscreen error

The 59.F0 error triggers a related 59.0240 error that will appear in the Event Log section of a Service Page Report. The 59.0240 error code also indicates an ITB hardware failure.
Figure : Example of 59.0240 error code appearing in the Event Log

SCOPE

Products	Product Number
HP Color LaserJet Pro MFP M377-M477 series	CF377A/CF378A/CF379A/M5H23A
HP Color LaserJet Pro M452 series	CF388A/CF389A/CF394A

Products and Serial Number Cross ReferenceThis service action advisory applies ONLY to models with serial numbers that start with VN D, JP B, or VN F:

Product model	Serial number range
110V	VN Dxxxxxxx
110V	JP Bxxxxxxx
220V	VN Fxxxxxxx

RESOLUTION In cases in which rebooting the printer does not resolve the issue, choose one of the following service actions:
Method 1: Upgrading the DCC firmware (preferred)Upgrade DCC firmware to controller number 15101. This is the preferred solution for the following models, which have a USB drive in the front:

HP Color LaserJet Pro M452dw
HP Color LaserJet Pro MFP M377dw
HP Color LaserJet Pro MFP M477fnw
HP Color LaserJet Pro MFP M477fdn
HP Color LaserJet Pro MFP M477fdw

Follow these steps to upgrade the firmware:

From a computer, download the prn file and upgrade instructions from HPRC-INC File Transfer Service. Log in using the following credentials:
- Account name: dccfw
- Password: .Gbu1108
Follow the onscreen instructions to download the DCC upgrade instructions.pdf and DCCV1_51.prn files.
Copy the DCC V1_51.prn file to a USB drive that uses the FAT32 format.
Turn the printer on, if necessary.
Plug the USB drive into front USB port.
Figure : USB ports
Press the Home button on the control panel to return to the Home screen.
Figure : Pressing the Home button on the control panel
Select USB on the control panel.
Figure : The USB selection on the control panel
Select Print Documents .
Figure : The Print Documents selection on the control panel
Select and print the DCC V1_51.prn file.
Figure : The PRN file
Check to ensure that the Printing started screen displays.
Figure : The "Printing started" message
When asked if you want to print another file, select No .
Figure : Control panel prompt
Wait for the upgrade to complete.

note:

The printer will automatically reboot during the upgrade. Do not turn the printer off while the upgrade is taking place.
After the printer reboots and returns to a ready state, print a Configuration Report to ensure that "15101" is listed under Controller Number.
Figure : Configuration report listing 15101 as the controller number

Method 2: Replace the Engine Controller PCB AssemblyIf upgrading the DCC controller firmware is not an option, replace the engine controller PCB assembly.

Part number	Part description
RM2-7909-0 20CN	Assy-Engine Controller PCB (duplex)
RM2-7910-0 20CN	Assy-Engine Controller PCB (simplex)

Method 3: Replace the Intermediate Transfer Belt AssemblyIf upgrading the DCC controller firmware is not an option, and if the engine controller PCB assembly is not available, replace the intermediate transfer belt assembly.

Part number	Part description
RM2-6454-000CN	Intermediate transfer belt (ITB) assembly

SERVICE ACTION Fix on specified failure

Order Type Code (OTC) : 02g
Contact : Liu, Hai-Tao (Leo) - haitaol@hp.com
Originator : Liu, Hai-Tao (Leo) - haitaol@hp.com
Components Affected : N/A
Third Party Products Affected : N/A
Create Service : Yes
Create Customer : No
REVISION HISTORY : Rev. 1
Geographies Affected : Asia Pacific and Japan, Europe/Middle East/Africa, Latin America, Canada, United States
Action Required : true
Support Communication Cross Reference ID : IA06210753
Objective : Recommended Modification
Recommended Action : Fix on Specified Failure
Labor Hours Allowed : 0
Labor Minutes Allowed : 15
Service Delivery Type : Customer Site
Effective Start : 01-Dec-2018
Effective Expiration : 30-May-2019
Labor Covered : By Warranty
Parts Covered : By Warranty
Travel Covered : Not Covered
Originating Entity : 4600
Parts Strategy : Managed Program
Service Inventory : Return
Used Parts : Return
Hardware Platforms Affected :
HP Color LaserJet Pro M452 series, HP Color LaserJet Pro MFP M377 series, HP Color LaserJet Pro MFP M477 series
Operating Systems Affected : Not Applicable
Software Affected : Not Applicable

**wester** · 03-13-2019

Originally Posted by 20 year tech

Upgrade the DCC firmware

HP Color LaserJet Pro M452, MFP M377, MFP M477 - 59.F0 Error (Service Action Advisory)

DESCRIPTION A 59.F0 error displays on the control panel and persists even after the printer is rebooted. The error indicates that the Intermediate Transfer Belt (ITB) Assembly might have experienced a hardware failure that is unrecoverable.

note:

The 59.F0 error might appear intermittently at first, but displays more frequently with continued use after rebooting. This Service Action Advisory applies only to cases in which rebooting (turning the printer off, and then on) does NOT resolve the 59.F0 error.

Figure : The 59.F0 onscreen error

The 59.F0 error triggers a related 59.0240 error that will appear in the Event Log section of a Service Page Report. The 59.0240 error code also indicates an ITB hardware failure.
Figure : Example of 59.0240 error code appearing in the Event Log

SCOPE

Products	Product Number
HP Color LaserJet Pro MFP M377-M477 series	CF377A/CF378A/CF379A/M5H23A
HP Color LaserJet Pro M452 series	CF388A/CF389A/CF394A

Products and Serial Number Cross ReferenceThis service action advisory applies ONLY to models with serial numbers that start with VN D, JP B, or VN F:

Product model	Serial number range
110V	VN Dxxxxxxx
110V	JP Bxxxxxxx
220V	VN Fxxxxxxx

RESOLUTION In cases in which rebooting the printer does not resolve the issue, choose one of the following service actions:
Method 1: Upgrading the DCC firmware (preferred)Upgrade DCC firmware to controller number 15101. This is the preferred solution for the following models, which have a USB drive in the front:

HP Color LaserJet Pro M452dw
HP Color LaserJet Pro MFP M377dw
HP Color LaserJet Pro MFP M477fnw
HP Color LaserJet Pro MFP M477fdn
HP Color LaserJet Pro MFP M477fdw

Follow these steps to upgrade the firmware:

From a computer, download the prn file and upgrade instructions from HPRC-INC File Transfer Service. Log in using the following credentials:
- Account name: dccfw
- Password: .Gbu1108
Follow the onscreen instructions to download the DCC upgrade instructions.pdf and DCCV1_51.prn files.
Copy the DCC V1_51.prn file to a USB drive that uses the FAT32 format.
Turn the printer on, if necessary.
Plug the USB drive into front USB port.
Figure : USB ports
Press the Home button on the control panel to return to the Home screen.
Figure : Pressing the Home button on the control panel
Select USB on the control panel.
Figure : The USB selection on the control panel
Select Print Documents .
Figure : The Print Documents selection on the control panel
Select and print the DCC V1_51.prn file.
Figure : The PRN file
Check to ensure that the Printing started screen displays.
Figure : The "Printing started" message
When asked if you want to print another file, select No .
Figure : Control panel prompt
Wait for the upgrade to complete.
note:

The printer will automatically reboot during the upgrade. Do not turn the printer off while the upgrade is taking place.
After the printer reboots and returns to a ready state, print a Configuration Report to ensure that "15101" is listed under Controller Number.
Figure : Configuration report listing 15101 as the controller number

Method 2: Replace the Engine Controller PCB AssemblyIf upgrading the DCC controller firmware is not an option, replace the engine controller PCB assembly.

Part number	Part description
RM2-7909-0 20CN	Assy-Engine Controller PCB (duplex)
RM2-7910-0 20CN	Assy-Engine Controller PCB (simplex)

Method 3: Replace the Intermediate Transfer Belt AssemblyIf upgrading the DCC controller firmware is not an option, and if the engine controller PCB assembly is not available, replace the intermediate transfer belt assembly.

Part number	Part description
RM2-6454-000CN	Intermediate transfer belt (ITB) assembly

SERVICE ACTION Fix on specified failure

Order Type Code (OTC) : 02g
Contact : Liu, Hai-Tao (Leo) - haitaol@hp.com
Originator : Liu, Hai-Tao (Leo) - haitaol@hp.com
Components Affected : N/A
Third Party Products Affected : N/A
Create Service : Yes
Create Customer : No
REVISION HISTORY : Rev. 1
Geographies Affected : Asia Pacific and Japan, Europe/Middle East/Africa, Latin America, Canada, United States
Action Required : true
Support Communication Cross Reference ID : IA06210753
Objective : Recommended Modification
Recommended Action : Fix on Specified Failure
Labor Hours Allowed : 0
Labor Minutes Allowed : 15
Service Delivery Type : Customer Site
Effective Start : 01-Dec-2018
Effective Expiration : 30-May-2019
Labor Covered : By Warranty
Parts Covered : By Warranty
Travel Covered : Not Covered
Originating Entity : 4600
Parts Strategy : Managed Program
Service Inventory : Return
Used Parts : Return
Hardware Platforms Affected :
HP Color LaserJet Pro M452 series, HP Color LaserJet Pro MFP M377 series, HP Color LaserJet Pro MFP M477 series
Operating Systems Affected : Not Applicable
Software Affected : Not Applicable

Thank you I will try this!

**wester** · 03-13-2019

Thanks that did indeed take care of the error 59.F0. But now the prints are blank. I suspect maybe a connector from when I disassembled it back a few months ago. I will disassemble, retracing my steps and see what I find.

**JR2ALTA** · 03-13-2019

Color Laserjet M477 59.f0

**Lance15** · 03-14-2019

This belt is tricky. The part that got me on my first one were the "levers" above the power supply. Did you put those back in the correct positions? You re-connected the two rear connectors?
I've replaced 3 or 4 of these on the single-function (M452) under warranty.

The levers pull down, then, pull slightly out when removing, then push slightly back in and back up when reinstalling. I was afraid I was going to break them as much force as you need to exert to unclip and clip them. Secondary transfer assembly flush?

**theengel** · 03-14-2019

Originally Posted by JR2ALTA

Color Laserjet M477 59.f0

This is the operative post in that thread:

Color Laserjet M477 59.f0

I think this is the third time in a month that someone mentioned this problem--blank prints after removing & installing the transfer unit.

**Tom** · 03-14-2019

While I'm impressed with all the tecnical know how posted to repair these things, to me it seems too time consuming and fiscally ineffecient to repair them at all, as they are basically a disposable machine at what they cost brand new. I picked up a few these M477's new in box on black friday from office depot for $299 apeice, regularly $529, so when you factor in parts and labor it's usually just easier to replace it. I don't know where you got it from, but didn't you get some kind of warrenty? 1000 sheets is still using the starter toners. When I bought all mine from depot, I got the extended warranty on just one of them so in case any of them have any problems down the road I'll just go swap it out for free. I figure it was worth the small fee I paid to have any of the lot covered, and it makes me look good to the customer at depots expense if one does happen to malfunciton in the next 2 years. Yea, it might be the lazy way, but the numbers crunched.