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  1. #1
    Service Manager 1,000+ Posts theengel's Avatar
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    DJ T520 error B3373534

    I've got a designjet T520 with a blue screen, and a number that says B3373534. I can't find anything on this. I haven't looked at the machine yet. Customer is still waiting to hear back from me.

  2. #2
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    DJ T520 error B3373534

    Kiran Otter's Avatar
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    Re: DJ T520 error B3373534

    Dumb question but have they turned it off and back on? When does this error occur? Can you get a picture of it?

    I'll see what I can find out.

    Kiran

  3. #3
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    DJ T520 error B3373534

    Kiran Otter's Avatar
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    Re: DJ T520 error B3373534

    From what I've been told, it's the main PCA. There is a USB drive attached to it that could be a problem, but it doesn't appear you can order that (yet.) A new PCA would come with the USB drive.

    Let us know what you find.

    Kiran

  4. #4
    Service Manager 1,000+ Posts theengel's Avatar
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    Re: DJ T520 error B3373534

    I got some more info. It looks like the machine kept having problems with the black ink ctg. They decided to replace the printhead. It said 'calibrating' for a few hours, then went to this error. They tried removing the printhead, but this error won't go away.

  5. #5
    Service Manager 1,000+ Posts theengel's Avatar
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    Re: DJ T520 error B3373534

    Any idea what the difference between Main PCA basic & pro is?

  6. #6
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    DJ T520 error B3373534

    Kiran Otter's Avatar
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    Re: DJ T520 error B3373534

    I believe the 'basic' is the T120, the 'pro' is the T520. 256M of RAM vs 1GB.

    Make sure they try removing all of the consumables and try powering it up again.

    Kiran
    Last edited by Kiran Otter; 08-14-2019 at 01:18 AM.

  7. #7
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    Re: DJ T520 error B3373534

    Many PCAs available depending on your model/revision. PITA.

  8. #8
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    Re: DJ T520 error B3373534

    The service manual is a combined T120/T520. Worked on a T120 a few times for one customer. Found a balloon (yes, a WHOLE deflated balloon stuck in the paper path) in one trip!

    POS units.

  9. #9
    Service Manager 1,000+ Posts theengel's Avatar
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    Re: DJ T520 error B3373534

    Quote Originally Posted by Lance15 View Post
    The service manual is a combined T120/T520. Worked on a T120 a few times for one customer. Found a balloon (yes, a WHOLE deflated balloon stuck in the paper path) in one trip!

    POS units.
    Yeah... I never know when to just flat out tell a cust: It ain't worth the time and money.

  10. #10
    Service Manager 1,000+ Posts theengel's Avatar
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    Re: DJ T520 error B3373534

    I forgot to update this thread.

    This part (just the usb w firmware) took care of it:
    http://www.computercareonline.com/cq...20-p-1167.html
    CQ890-67105 USB Service Kit for DesignJet T120 T520

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