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  1. #1
    Senior Tech 250+ Posts delosangeles's Avatar
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    Lightbulb HP DesignJet T120 blue screen error code B31B1C20



    Good day everyone.

    I have a client with a: HP
    DesignJet T120 -

    Displaying on bootup a Blue Screen error code B31B1C20.

    Any input would be greatful.

    I saw a fellow in Russia post this YouTube video:

    https://www.youtube.com/watch?v=nAWWudWICnM

    He can be seen removing the main board & then off of the main PCB removes a USB sub board which he then connects to his Desktop PC & proceeds to Update some files (perhaps Firmware) then reinstalls them back on the T120.

    I do not speak Russian so I can not correctly infer what Solution he has found.

    Thanks to all for any help with this Issue.


    Last edited by delosangeles; 09-11-2019 at 05:17 AM. Reason: A little clearity
    Trade like a tiger sleep like a baby

  2. #2
    Service Manager 1,000+ Posts
    HP DesignJet T120 blue screen error code B31B1C20

    Kiran Otter's Avatar
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    Re: HP DesignJet T120 blue screen error code B31B1C20

    Yes, they use a thumb drive as the hard drive for the printer firmware. From the video it appears he's using Acronis to image the thumb drive. Apparently in the notes below the video he's got a link to an image you can use.

    HP's solution is to replace the main PCA as it comes with the thumb drive and firmware. I've been told it may be possible to order just the USB drive, but I have yet to find a part number for it.

    Kiran

  3. #3
    Senior Tech 250+ Posts delosangeles's Avatar
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    Re: HP DesignJet T120 blue screen error code B31B1C20

    Quote Originally Posted by Kiran Otter View Post
    Yes, they use a thumb drive as the hard drive for the printer firmware. From the video it appears he's using Acronis to image the thumb drive. Apparently in the notes below the video he's got a link to an image you can use.

    HP's solution is to replace the main PCA as it comes with the thumb drive and firmware. I've been told it may be possible to order just the USB drive, but I have yet to find a part number for it.

    Kiran

    Kiran thanks

    That is good info, But i am curious what the fellow is saying in Russian?
    Trade like a tiger sleep like a baby

  4. #4
    Service Manager 1,000+ Posts
    HP DesignJet T120 blue screen error code B31B1C20


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    Re: HP DesignJet T120 blue screen error code B31B1C20

    CQ890-67105 - USB New Module with F/W SV

    Just had to manually remove the ink carts and printhead to force a printhead replacement today. I hate these plotters.

  5. #5
    Service Manager 1,000+ Posts
    HP DesignJet T120 blue screen error code B31B1C20

    Kiran Otter's Avatar
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    Re: HP DesignJet T120 blue screen error code B31B1C20

    Thanks Lance. It's odd that the parts store shows that as for the T120, but when you look up the printer by model number, it's nowhere to be found.

    Actually, it's not odd. It's HP.

    Kiran

  6. #6
    Senior Tech 100+ Posts
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    Re: HP DesignJet T120 blue screen error code B31B1C20

    Quote Originally Posted by delosangeles View Post


    Good day everyone.

    I have a client with a: HP
    DesignJet T120 -

    Displaying on bootup a Blue Screen error code B31B1C20.

    Any input would be greatful.

    I saw a fellow in Russia post this YouTube video:

    https://www.youtube.com/watch?v=nAWWudWICnM

    He can be seen removing the main board & then off of the main PCB removes a USB sub board which he then connects to his Desktop PC & proceeds to Update some files (perhaps Firmware) then reinstalls them back on the T120.

    I do not speak Russian so I can not correctly infer what Solution he has found.

    Thanks to all for any help with this Issue.


    Just Watch the Video, I Successfully Done IT






    [COLOR=rgba(0, 0, 0, 0.541176)]
    [COLOR=rgba(0, 0, 0, 0.541176)]
    [/COLOR]









    [/COLOR]

  7. #7
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    Re: HP DesignJet T120 blue screen error code B31B1C20

    Hello
    I just replaced this encrypted chip with new one
    Easy job

    with this one

    https://www.ebay.com/itm/283884973991


    chip na plytce.jpg

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