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  1. #1
    Senior Tech 100+ Posts
    HP P4015 envelope print smears


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    HP P4015 envelope print smears

    Facts: OEM toner (and compatible), OEM fuser (and compatible), uptodate firmware.
    When envelopes are fed through tray 1 there is no problem.

    problem: When envelopes are fed through envelope feeder the print get smeared and double image.

    Any idea?

    Thanks

  2. #2
    Master Of The Obvious 10,000+ Posts
    HP P4015 envelope print smears

    blackcat4866's Avatar
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    Re: HP P4015 envelope print smears

    Quote Originally Posted by gideon View Post
    Facts: OEM toner (and compatible), OEM fuser (and compatible), uptodate firmware.
    When envelopes are fed through tray 1 there is no problem.

    problem: When envelopes are fed through envelope feeder the print get smeared and double image.

    Any idea?

    Thanks
    What media type is selected?
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  3. #3
    Senior Tech 100+ Posts
    HP P4015 envelope print smears


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    Re: HP P4015 envelope print smears

    Quote Originally Posted by gideon View Post
    Facts: OEM toner (and compatible), OEM fuser (and compatible), uptodate firmware.
    Media is envelope #10, fuser option - high 2 (and every other fuser option)

    When envelopes are fed through tray 1 there is no problem.

    problem: When envelopes are fed through envelope feeder the print get smeared and double image.

    Any idea?

    Thanks

    Media is envelope #10, fuser option - high 2 (and every other fuser option)

  4. #4
    Master Of The Obvious 10,000+ Posts
    HP P4015 envelope print smears

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    Re: HP P4015 envelope print smears

    What media type is set for tray #1?
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  5. #5
    Senior Tech 100+ Posts
    HP P4015 envelope print smears


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    Re: HP P4015 envelope print smears

    Quote Originally Posted by blackcat4866 View Post
    What media type is set for tray #1?
    Media type in tray 1 is "any type" and any size.

  6. #6
    Master Of The Obvious 10,000+ Posts
    HP P4015 envelope print smears

    blackcat4866's Avatar
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    Re: HP P4015 envelope print smears

    According to what I've read envelopes should fuse properly like 75-90gsm media. That's across several several manufacturers, including HP. High2 is too hot. When you select Any Type, you allow the printer to identify the correct media type and implement it.

    You'll get very similar results from selecting too cold a media type and from selecting too hot a media type.
    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  7. #7
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    Re: HP P4015 envelope print smears

    For me I set tray 1 for envelopes, customers computer to choose envelope. I think its going too fast through the fuser. The settings will make machine go slower and give it a bit more heat. The envelope is thicker than a piece of paper and has a fold in it so messes with the fusing of the toner. I think if you set it for envelopes and computer set to envelope you will be fine.

  8. #8
    Service Manager 1,000+ Posts
    HP P4015 envelope print smears


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    Re: HP P4015 envelope print smears

    It has to be set to envelopes so the machine slows down and increases the fuser temp. Most of my customers that feed envelopes use the optional envelope feeder which requires an envelope size be input.

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