Thanks:
0
Dislikes:
0
-
Technician
- Rep Power
- 18
HP fax "device is busy" error
I need some help, until now I've been an A3 tech, with a few A4s sprinkled in, Konica, Sharp and Xerox. Now i'm mainly HP.
I have a customer complaining that their HP PageWide 586 is giving a "device is busy" error when they try to fax. They have verified the line is good.
I had this same issue at my last job a couple months ago, it resolved itself over the weekend. i've searched and googled to no avail.
Thanks.
-
Re: HP fax "device is busy" error
Which revision of FutureSmart firmware is it running? FS3 or 4 (FS3 is very "busy" looking. FS4 is a clean "box type" home screen)?
Is the current revision of firmware installed? FS3 is at 3.9.5 and FS4 is at 4.9.0.1.
Are they using a POTs line or VoIP line for FAXing?
Tags for this Thread
Posting Permissions
- You may not post new threads
- You may not post replies
- You may not post attachments
- You may not edit your posts
-
Forum Rules
Bookmarks