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  1. #1
    Technician
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    Aug 2015
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    Pittsburgh, PA
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    HP P4015 13.01 jam

    Guys,
    I'm relatively new to in-depth HP stuff. I have a 4015 with jams from tray 3 (the extra cassette), paper stops right before the registration rollers. It will feed from tray 2 without issue. Gives a jam error of 13.01 (which pulls up as bypass jam). I took the entire paper path apart and cleaned sensors and tested motors and clutches. Everything checks out.
    Thanks.

  2. #2
    Field Supervisor 500+ Posts
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    Jun 2015
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    Lutherville, MD
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    Re: HP P4015 13.01 jam

    Rollers okay in tray 3?

    The P4xxx series are starting to have issues with solenoids as well. The additional trays aren't repairable from the one I tried taking apart. Might just not have had enough time. Can't remember.

  3. #3
    Technician
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    Aug 2015
    Location
    Pittsburgh, PA
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    19
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    Re: HP P4015 13.01 jam

    Since the 13.01 comes up as a tray 1 jam. I went ahead and just ordered the whole tray 3 assembly. Hopefully that will take care of it.
    My worry is it's a timing issue. Since it stops right before the registration rollers behind tray 1 and the reg paper sensor is after the rollers.

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